Executive Lounge Lead — VIP Guest Experience

Hilton; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Hilton in Riyadh is seeking an Executive Lounge Manager-Supervisor to oversee daily operations of the Executive Lounge, delivering elevated guest experiences and consistent service standards. You will lead and train the team, maintain lounge presentation, and ensure health and safety compliance, while upholding Hilton's brand values of warmth and integrity.

This role requires a passion for hospitality, strong leadership, and proactive problem solving to respond to guest inquiries and VIP

Qualifications

• Experience in hospitality leadership is preferred.
• Commitment to guest satisfaction and service excellence.
• Strong communication and team supervision skills.
• Ability to uphold brand standards and safety regulations.

Responsibilities

• Oversee lounge operations: Lead daily execution of the Executive Lounge service standards to ensure a seamless and elevated guest experience
• Deliver exceptional service: Uphold brand and quality standards to exceed expectations of executive and VIP guests
• Resolve guest issues with care: Respond to enquiries and complaints promptly and professionally
• Maintain lounge presentation: Ensure guest supplies are consistently stocked and lounge areas meet cleanliness and service standards
• Lead and develop the team: Ensure team members are knowledgeable about hotel services, VIP preferences, and local attractions, and consistently provide warm, professional hospitality
• Uphold regulatory standards: Maintain compliance with health, safety, and sanitation, ensuring the highest standards of guest and team member wellbeing

Skills

Leadership

Hospitality

Integrity

Teamwork

Ownership

Guest service

Job description

Hilton in Riyadh is seeking an Executive Lounge Manager-Supervisor to oversee daily operations of the Executive Lounge, delivering elevated guest experiences and consistent service standards. You will lead and train the team, maintain lounge presentation, and ensure health and safety compliance, while upholding Hilton's brand values of warmth and integrity.

This role requires a passion for hospitality, strong leadership, and proactive problem solving to respond to guest inquiries and VIP