Enterprise Customer Success Executive — Arabic & Global Travel

ServiceNow; Riyadh Region; On-site; SAR 520,000 - 760,000; Full time

Job summary

ServiceNow in Riyadh region is seeking a Customer Success Executive to guide post-sales transformation for our largest accounts. You will partner with C-level executives to accelerate value realization, ensure renewals, and expand ServiceNow adoption across the business transformation agenda.

The ideal candidate has 12+ years in management consulting or leadership, strong cross-functional and governance experience, and a proven ability to drive scalable customer success across enterprises.

Qualifications

• Experience in leveraging AI in work processes or decision-making.
• Delivery experience in large-scale public sector implementations.
• BA/BS or equivalent; Master's degree preferred.
• 12+ years in management consulting or leadership roles at top firms.
• Leadership in large strategic accounts and customer success teams.
• Strong business acumen with problem-solving skills.
• Cross-functional leadership across matrixed environments.
• Proven ability to build C-level relationships with large enterprises.
• Adaptability to rapidly changing environments.
• Execution-focused with repeatable processes and hands-on approach.
• Strong collaboration and communication across a global organization.
• Customer-focused with deep understanding of needs.

Responsibilities

• Drive post-sales transformation and align ServiceNow offerings to customer goals.
• Collaborate with Account Executives to deliver long-term value and renewals.
• Identify and mitigate risks to value realization with internal teams.
• Lead KPIs: adoption, technical health, renewals, satisfaction, and expansion.
• Foster strategic alignment with ServiceNow leaders and customer feedback.
• Champion innovation and continuous learning within the team.
• Set measurable success metrics and review progress with customers.

Skills

AI in work processes

Delivery leadership

C-level relationships

Cross-functional leadership

Strategic thinking

Business acumen

Change management

Communication

Education

BA/BS or equivalent

Master's degree preferred

Job description

ServiceNow in Riyadh region is seeking a Customer Success Executive to guide post-sales transformation for our largest accounts. You will partner with C-level executives to accelerate value realization, ensure renewals, and expand ServiceNow adoption across the business transformation agenda.

The ideal candidate has 12+ years in management consulting or leadership, strong cross-functional and governance experience, and a proven ability to drive scalable customer success across enterprises.