Arabic-Speaking Customer Success Executive, EMEA

ServiceNow; Riyadh; Hybrid; SAR 500,000 - 700,000; Full time

Job summary

ServiceNow is seeking a Customer Success Executive responsible for strategic post-sales leadership within our top accounts. You will accelerate value realization, ensure renewals, and maximize impact across business transformations, partnering with C-level executives and coordinating delivery with ServiceNow and partners.

The ideal candidate has extensive experience leading large-scale digital transformations, governance, and cross-functional teams in enterprise settings.

Qualifications

• Experience integrating AI into work processes.
• Delivery leadership in large-scale public sector implementations.
• BA/BS or equivalent required; Master’s degree preferred.
• 12+ years in management consulting or leadership roles at top-tier firms or equivalent.
• Proven track record leading large-scale accounts and high-performing teams.
• Strong cross-functional collaboration and C-level engagement.

Responsibilities

• Drive post-sales transformation and align ServiceNow offerings to customer goals.
• Collaborate with Account Executives to deliver long-term value strategies.
• Identify potential risks and develop strategies to overcome them for value realization.
• Guide KPIs: adoption, technical health, renewals, customer satisfaction, and expansion.
• Foster relationships with ServiceNow leaders and incorporate customer feedback for continuous improvement.
• Advocate for innovative solutions and a culture of agile learning.
• Set clear metrics and milestones and refine plans to ensure value realization.

Skills

AI in workflows

Delivery leadership

Large-scale transformations

C-level relationships

Cross-functional leadership

Strategic thinking

Communication skills

Business acumen

Adaptability

Execution focus

Education

BA/BS or equivalent

Master's degree preferred

Job description

ServiceNow is seeking a Customer Success Executive responsible for strategic post-sales leadership within our top accounts. You will accelerate value realization, ensure renewals, and maximize impact across business transformations, partnering with C-level executives and coordinating delivery with ServiceNow and partners.

The ideal candidate has extensive experience leading large-scale digital transformations, governance, and cross-functional teams in enterprise settings.