Enterprise Customer Success Leader

ServiceNow, Inc.; Riyadh; On-site; SAR 320,000 - 520,000; Full time

Job summary

ServiceNow, Inc. is seeking a Customer Success Executive to lead post-sales transformation within top accounts, align offerings to customer goals, and drive long-term value. You will partner with executives, mitigate risks, and steer cross-functional teams toward renewals, adoption, and expansion.

You will collaborate with Account Executives, manage strategic programs, and ensure value realization through data-driven metrics and governance across large enterprise engagements.

Qualifications

• BA/BS or equivalent required.
• Master’s degree preferred.

Responsibilities

• Own and drive post-sales transformation and align ServiceNow offerings with customer goals.
• Collaborate with Account Executives to implement integrated pre- and post-sales strategies.
• Identify risks and develop strategies with customers and internal teams to ensure value realization.
• Guide Customer Success team to hit KPIs: adoption, health, renewals, satisfaction, expansion.
• Build relationships with ServiceNow leaders and incorporate customer feedback for long-term success.
• Lead innovation and continuous learning to deliver scalable customer value.
• Set clear success metrics with customers and refine plans to meet milestones.

Skills

C-level relationships

Cross-functional leadership

Delivery leadership

Executive advisory

Business acumen

Adaptability

Execution focus

Collaboration and communication

Customer focus

Education

BA/BS or equivalent

Master’s degree preferred

Job description

ServiceNow, Inc. is seeking a Customer Success Executive to lead post-sales transformation within top accounts, align offerings to customer goals, and drive long-term value. You will partner with executives, mitigate risks, and steer cross-functional teams toward renewals, adoption, and expansion.

You will collaborate with Account Executives, manage strategic programs, and ensure value realization through data-driven metrics and governance across large enterprise engagements.