Strategic Customer Success Manager – Saudi Market

Smart Technology Solutions; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Smart Technology Solutions in Riyadh is seeking a Customer Success Specialist to own a portfolio of Smart Services clients from onboarding through renewal and expansion. This role focuses on retention and relationship building to ensure measurable value from services purchased.

You will work with government, semi-government, and private sector clients across Saudi Arabia, including PIF-affiliated entities. Fluency in Arabic and English is required for meetings, contracts, and communications.

Qualifications

• Two to five years in customer success, account management, client servicing, or a comparable client-facing commercial role.
• Demonstrated ownership of a client portfolio with retention or renewal responsibility — not solely support ticket handling.
• Experience working with B2B clients in Saudi Arabia, and comfort operating with government, semi-government, and PIF-affiliated entities.
• Working familiarity with a CRM or ERP system. Experience with Odoo is an advantage.
• Professional working proficiency in Arabic and English, written and spoken. Client meetings, contracts, and correspondence occur in both.

Responsibilities

• Own a portfolio of Smart Services clients from onboarding through renewal and expansion.
• Ensure clients derive measurable value from services and renew because the value is evident.
• Be the single named point of accountability for each client inside the organisation.
• Communicate with senior stakeholders and translate client needs to delivery teams.
• Collaborate with internal teams to identify expansion opportunities.

Skills

Customer success

Account management

Client servicing

B2B engagement

Education

Bachelor's degree in Business, Information Technology, Marketing, or related field

Tools

CRM systems

ERP systems

Odoo

Job description

Smart Technology Solutions in Riyadh is seeking a Customer Success Specialist to own a portfolio of Smart Services clients from onboarding through renewal and expansion. This role focuses on retention and relationship building to ensure measurable value from services purchased.

You will work with government, semi-government, and private sector clients across Saudi Arabia, including PIF-affiliated entities. Fluency in Arabic and English is required for meetings, contracts, and communications.