Strategic Customer Success Lead – Retention & Growth

Smart Technology Solutions

Jeddah

On-site

SAR 120,000 - 180,000

Full time

4 days ago

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Job summary

Smart Technology Solutions is seeking a Customer Success Specialist in Saudi Arabia to own a portfolio of Smart Services clients from contract signing through renewal and expansion. You will ensure clients gain measurable value from services, driving renewals as value becomes obvious.

You will work with seven service lines across government, semi-government, and private sectors in Riyadh and Jeddah, communicating in both Arabic and English and coordinating with delivery teams to identify

Qualifications

Bachelor's degree in Business, Information Technology, Marketing, or a related field.
2–5 years in customer success, account management, client servicing, or a comparable client-facing role.
Demonstrated ownership of a client portfolio with retention or renewal responsibility.
Experience with B2B clients in Saudi Arabia; comfortable working with government, semi-government, and PIF entities.
CRM/ERP familiarity; Odoo is an advantage.
Professional proficiency in Arabic and English, written and spoken.

Responsibilities

Own a portfolio of Smart Services clients from contract signing through renewal and expansion.
Ensure each client in the portfolio derives measurable value from the services purchased.
Drive renewals and expansions by demonstrating value to clients.