Engagement Associate

The Executive Centre; Riyadh; On-site; SAR 78,000 - 123,000; Full time

Job summary

The Executive Centre in Riyadh is seeking a front desk/guest services professional to deliver quality customer service to TEC clients and Members. You will be the face of TEC, collaborating with operations and other departments to facilitate Centre activities and address Members’ needs.

As an individual contributor, you will demonstrate strong customer service instincts, attention to detail, and a commitment to going the extra mile to enhance the Member experience.

Qualifications

• Bachelor degree preferred.
• Fluent English and local language communication.
• 1 year customer service and admin experience preferred.

Responsibilities

• Contribute to daily operations, including centre opening and closing, all operational activities, facilitating Member activity.
• Engage with Members to build personal and team profiles, understanding who they are, what they do, what they like or dislike.
• Coordinate upkeep of Centre facilities, decorations and furniture, addressing cleaning, repairs and areas of improvements.
• Contribute to the successful achievement of business performance metrics in your city.
• Manage your own contributions and deliverables, professionalism and proactivity, learnings and improvements.

Skills

Customer service

Communication skills

English & Arabic proficiency

Education

Bachelor's degree

Job description

Job Summary This role aims to provide a level of quality customer service to all clients & members unsurpassed in the hospitality industry. You will work closely with your Operational colleagues, collaborating with other department teams to facilitate the Centre operations and address our Members’ needs.

Job Summary This role aims to provide a level of quality customer service to all clients & members unsurpassed in the hospitality industry. You will work closely with your Operational colleagues, collaborating with other department teams to facilitate the Centre operations and address our Members’ needs. Through the establishment and maintenance of excellent client relations, you will act as the ‘face’ of TEC and act as the first-class support function for all our in-house and external Members. As an individual contributor, you will have strong customer service instincts, attention to detail and a tendency to always go the extra mile for our Members.

Responsibilities

• Contribute to daily operations, including centre opening and closing, all operational activities, facilitating Member activity.
• Engage with Members to build personal and team profiles, understanding who they are, what they do, what they like or dislike.
• Coordinate upkeep of our Centre's facilities, decorations and furniture, addressing cleaning, repairs and areas of improvements.
• Contribute to the successful achievement of business performance metrics in your city.
• Manage your own contributions and deliverables, professionalism and proactivity, learnings and improvements.

Requirements

• Bachelor degree is preferred
• Good command of written and spoken English and local language
• Minimum of 1 year customer service and admin experience in hotel, retail or client centric environments is preferred