Specialist - Reception and Retail

The Red Sea Development Company; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

The Red Sea Development Company is seeking a Reception and Retail Specialist to manage the visitor experience at the Center. You will oversee daily operations, ensure an excellent guest experience, and coordinate retail and course-related activities.

This role requires strong hospitality and sales skills, a professional demeanor, and the ability to work with diverse guests in a resort setting. Responsibilities include inventory management, preopening preparations, daily center operations,

Qualifications

• Hospitality track record
• Proven sales record
• Knowledge of reception industry concepts, practices and procedures
• Excellent written and spoken English
• Public speaking and guest interaction skills
• Ability to work with diverse cultures and high-end clientele
• Strong organizational and administrative skills

Responsibilities

• Report to Center Manager and assist in smooth operations of the center asset
• Maintain professional center appearance and ensure professional sales conduct
• Manage inventory and purchasing for preopening and ongoing operations
• Prepare retail stock for future years and plan day-to-day retail operations
• Develop strategies to improve customer service, drive store sales and profitability
• Ensure safety, cleanliness, and adherence to company policies and standards
• Coordinate course registrations, bookings, and staff assistance
• Build relationships with managers, staff, and public to elevate guest experience
• Handle inquiries about courses, activities, destinations, and rental equipment

Skills

Hospitality

Sales

Customer service

Public speaking

Time management

Social media

Microsoft Office

English proficiency

Tools

CRM software

MS Office

Job description

Job Purpose

The Reception and Retail Specialist is a site-based position The Reception and Retail Specialist is the first impression many guests will have of the Center at the asset This first impression is crucial in delivering a high-quality visitor experience The Reception and Retail Specialist will need to be a people person with an understanding of the provided activities The Reception and Retail Specialist will be tasked with the administration of the center as well as the retail outlet of the center Organization is essential to deliver on this role

Job Responsibilities

General

Reporting directly to the Center Manager assisting in the smooth running of the center asset Assist the Senior Manager in the development of other centers at other assets Maintain a professional appearance of the center Ensure all sales are conducted in a professional manner Work remotely and visit office as and when required Manage inventory for preopening Prepare retail stock for future years Manage the purchasing budget Ensure sufficient stock

Establishment of the Center

Pre-Opening

Work alongside the Center Manager to develop and deliver the centre and necessary components Working alongside and supporting all RSSE during Delivery stage to ensure targets are achieved operational phasing is initiated when required and projects are delivered as designed Become familiar with the retail products in stock Become familiar with the activities in the area Become familiar with the courses on offer this includes understanding the required materials paperwork and standards ie prerequisites age necessary for specific courses

Post-Opening

All activities conducted from the Center are conducted in a professional manner Assist operation staff to ensure all daily activities are conducted in a safe and professional manner Ensure up to date and accurate records are kept pertaining to retail activities Plan and direct the day-to-day operations of a retail outlet according to company policy Develop strategies to improve customer service drive store sales and increase profitability to achieve financial goals Ensure customer needs are met complaints are resolved and service is quick and efficient Daily attention to ethical business practises safety cleanliness company appearance and uniform standards and approved environmental practises at location elevating significant issues to the Center Manager Ensure retail products and displays are merchandized effectively to maximise sales and profitability Establish and maintain effective working relationships with managers co-workers and the public Maintaining accurate inventory records and preparing orders from suppliers Assisting staff students with course registration and or rental equipment Taking bookings and answering questions about courses activities destinations The Center Receptionist is often the link between students and the staff Team

Policies Systems Processes Procedures Standards and Reports

Adopt and follow all relevant functional policies processes standard operating procedures and instructions to ensure the center operates in a controlled and consistent manner

Safety Quality amp Environment

Apply safety quality and environmental management policies procedures and controls to ensure employee and public safety legislative compliance delivery of high-quality products service and a responsible environmental attitude

Continuous Improvement

Contribute to the identification of opportunities for continuous improvement of the center s systems processes and practices considering international best practice improvement of business processes cost reduction and productivity improvement

Qualification and Experience

Hospitality track recordProven sales recordKnowledge of the reception industry s concepts, practices and procedures

Essential Skills

Excellent standard of written and spoken EnglishExcellent communicator and public talkingHas an aptitude and aspiration for outstanding customer service with a can-do attitudeFlexible and open-minded approach to environment and tasksAbility to self-motivate and deliver to agreed deadlinesGood time-keepingSocial media experienceExcellent salespersonHighly detail-orientedGuest experience oriented, social personalityAble to work with different cultures and nationalitiesAbility to handle high-end clientele, superior level of customer serviceEffectively manage guests requests and complaintsBe a perfect role model for other staff membersAble to work in a dive resort environment and follow professional grooming standardsAble to work both as part of a team and independently, and exercises sound judgment and discretionDemonstrate the utmost confidentiality at all timesProficient with Microsoft OfficeHas an interest in and an ability to build a solid understanding of marine science, research, conservation and educationAbility to deliver a magical guest experienceAble to assist with dive center administration and planning

Desirable Skills

Spoken language other than English (preferably Arabic)Marine conservation interest/background