Reception Agent

ACCOR; Eastern Province; On-site; SAR 50,000 - 90,000; Full time

Job summary

ACCOR in the Eastern Province of Saudi Arabia is seeking a Front Office Agent to welcome guests from arrival through departure, ensuring they enjoy a memorable stay. You will check guests in and out, handle requests and complaints, manage guest accounts, and share information on services and local attractions.

The ideal candidate speaks fluent English, is adept with Opera PMS and front office systems, and works well in a fast-paced, shift-based environment as part of a professional,

Qualifications

• Strong service-oriented mindset focused on guest satisfaction.
• Good command of English.
• Proficient with Opera PMS and front office systems.
• Experience in front office operations in international or chain hotels.
• Excellent verbal and written communication.
• Ability to work in fast-paced, shift-based environment.

Responsibilities

• Welcome and bid farewell to guests per hotel standards.
• Perform check-in and check-out accurately and efficiently.
• Handle guest requests and complaints; coordinate with departments.
• Monitor guest accounts, process payments, maintain records.
• Provide information on hotel services and local attractions.
• Manage incoming calls and direct inquiries.
• Assist with VIP arrivals, group check-ins, events.
• Complete shift handovers and communicate updates.
• Deliver personalized service to enhance guest satisfaction.
• Promote facilities and upsell opportunities.

Skills

Guest service

English proficiency

Opera PMS

Front office

Communication

Problem solving

Team player

Microsoft Office

Shift work

Attention to detail

Tools

Opera PMS

Hotel front office systems

Microsoft Office Suite

Job description

First impressions are everything. As a Front Office Agent you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Responsibilities

• Welcome and bid farewell to guests in accordance with hotel standards while providing professional and friendly service
• Perform check-in and check-out procedures accurately and efficiently
• Handle guest requests, complaints and special requirements by coordinating with relevant departments and ensuring prompt resolution
• Monitor guest accounts, process payments and maintain accurate front office records
• Provide guests with information regarding hotel services, facilities and local attractions
• Manage incoming phone calls, respond to inquiries and direct calls to the appropriate departments
• Assist with preparations for VIP arrivals, group check-ins and special events
• Complete shift handovers accurately and communicate daily operational updates to the next shift
• Deliver personalized service to enhance guest satisfaction and contribute to a memorable guest experience
• Proudly promote the hotel facilities and look for opportunities to enhance a guest’s stay through up‑selling

Qualifications

• Strong service‑oriented mindset with a professional approach, consistently prioritizing guest satisfaction
• Good command of English
• Proficient in using Opera PMS and familiar with hotel property management and front office systems
• Preferably experienced in front office operations within international or similar chain hotels
• Strong verbal and written communication skills, with the ability to interact effectively with guests from diverse cultural backgrounds
• Friendly, positive, and guest‑focused attitude
• Proven problem‑solving, decision‑making and crisis management skills, with the ability to handle guest complaints professionally
• Ability to work in a fast‑paced environment and adapt to shift‑based working schedules
• Strong team player with the ability to collaborate effectively across departments
• Detail‑oriented, responsible and well‑organized working style
• Well‑presented, professional appearance aligned with corporate standards and strong representational skills
• Proficient in Microsoft Office applications and capable of supporting basic reporting tasks