End-User IT Support Engineer — Windows & 365

Etesalat Innovations; Jeddah; On-site; SAR 120,000 - 180,000; Full time

Job summary

Etesalat Innovations seeks an IT Support Specialist to provide end-user technical assistance across sites and remote locations. You will diagnose hardware, software, connectivity issues, and maintain a reliable computing environment with prompt ticketing and escalation as needed.

The role emphasizes Windows desktop support, MS 365, Active Directory, and collaboration with specialist teams; prior ITSM experience is favored and relocation may be required.

Qualifications

• Diploma or bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or related field.
• Minimum two years of End User Support/Desktop/Service Desk experience.
• Good written and verbal English; Arabic an advantage.
• Relevant certifications such as CompTIA A+, Microsoft, ITIL Foundation preferred.

Responsibilities

• Provide first- and second-level IT support for employees across offices and remote sites.
• Diagnose and resolve issues with desktops, laptops, printers, and peripherals.
• Install, image, configure Windows devices and business apps; support MS 365 suite.
• Log and manage incidents in ITSM; meet SLA targets and document steps.

Skills

End user support

Windows admin

Microsoft 365

Active Directory

Remote support

Documentation

Customer service

Education

Diploma or Bachelor’s degree in IT/CS/CE

Tools

ITSM/ticketing platforms (SymphonyAI, ServiceNow, BMC)

Microsoft Intune

VPN/DNS/DHCP basics

Job description

Etesalat Innovations seeks an IT Support Specialist to provide end-user technical assistance across sites and remote locations. You will diagnose hardware, software, connectivity issues, and maintain a reliable computing environment with prompt ticketing and escalation as needed.

The role emphasizes Windows desktop support, MS 365, Active Directory, and collaboration with specialist teams; prior ITSM experience is favored and relocation may be required.