IT Support Pro: Elevate End-User Tech Experience

Etesalat Innovations

Saudi Arabia

On-site

SAR 42,000 - 70,000

Full time

2 days ago

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Job summary

Etesalat Innovations is seeking a proactive IT Support Specialist to provide first- and second-line desktop support for employees across offices and remote sites. The role covers Windows/macOS devices, Microsoft 365 administration, and basic network troubleshooting.

You will log incidents, follow ITIL-aligned processes, and escalate complex issues to specialized teams. The ideal candidate has 2+ years in end-user support and strong communication skills in English.

Qualifications

Diploma or bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.
Minimum two years of End User/Desktop Support or Service Desk experience.
Strong English communication; Arabic a plus; relevant certifications preferred.

Responsibilities

Provide first- and second-level IT support for offices, branches, and remote workers.
Diagnose and resolve hardware, software, and connectivity issues across Windows and macOS environments.
Administer Microsoft 365, Outlook, Teams, OneDrive, and related apps; manage user accounts with AD/Intune.
Log and track incidents in ITSM tool, adhere to SLAs, document steps and resolutions.
Coordinate with Network/Security teams and vendors for escalations and problem management.