E-Commerce & Marketplace Operations Leader

Segadty

Jeddah

On-site

SAR 120,000 - 180,000

Full time

14 days+

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Segadty is seeking an E-Commerce & Marketplace Operations Executive to oversee day-to-day store and marketplace operations, including Zid, Amazon, Trendyol, and other channels. You will manage full order lifecycles from receipt to fulfillment, coordinate inventory across websites and warehouses, and partner with logistics to resolve shipping issues.

The role requires hands-on experience in order processing, inventory management, and marketplace operations, with strong organizational skills and

Qualifications

2–4 years of experience in E-Commerce Operations or a similar role.
Hands-on experience in order processing, inventory management, fulfillment and logistics.
Experience with Zid is highly preferred.

Responsibilities

Manage and monitor daily orders through the Zid Dashboard.
Review and process incoming orders and ensure they are ready for fulfillment.
Manage the complete order lifecycle from order receipt to picking, packing, shipping, and delivery.
Coordinate Picking, Packing & Order Fulfillment with the warehouse team.
Monitor pending and delayed orders and take immediate action to resolve issues.
Handle operational issues related to missing items, incorrect orders, cancellations, exchanges, and returns.
Ensure orders are processed and shipped within the required turnaround time.
Manage daily operations across Amazon, Trendyol, and other marketplaces.
Process and monitor marketplace orders according to each platform’s requirements and SLA.
Ensure order and shipment statuses are updated accurately.
Monitor marketplace cancellations, returns, delayed orders, and fulfillment issues.
Coordinate inventory availability across the website and marketplaces.
Identify and resolve operational issues that may negatively impact marketplace performance.
Coordinate issues related to SKUs, barcodes, product mapping, and inventory synchronization.
Monitor inventory availability across the e-commerce store and marketplaces.
Coordinate with the warehouse and branches to ensure stock availability.
Manage and follow up on stock transfers and replenishment between the warehouse and branches.
Monitor low-stock and out-of-stock items and escalate when replenishment is required.
Identify and resolve discrepancies between physical and system inventory.
Ensure accurate SKU and barcode mapping across all sales channels.
Manage daily operational coordination with courier and logistics partners.
Ensure orders are assigned to the appropriate shipping provider.
Monitor AWB creation, shipment pickup, delivery, and shipment status.
Follow up on delayed, failed, or returned shipments.
Coordinate with couriers, warehouse, and customer service teams to resolve delivery issues.
Monitor recurring shipping problems and escalate when required.
Ensure accurate and timely order status updates across all systems and marketplaces.
Conduct daily follow-ups on pending, delayed, and exception orders.
Coordinate between E-Commerce, Marketplaces, Warehouse, Branches, Customer Service, and Logistics.
Prepare operational reports covering order fulfillment, delays, cancellations, returns, and operational errors.
Identify recurring operational issues and implement corrective actions.
Recommend process improvements and automation opportunities to increase efficiency and reduce manual work.