Lead Digital Experience & Insights

Riyadh Air; Riyadh; On-site; SAR 180,000 - 270,000; Full time

Job summary

Riyadh Air seeks a senior leader to drive digital experience intelligence, research, and evidence-based decisions. You will shape strategic direction, govern a continuous research program, and turn insights into roadmap inputs.

You will lead qualitative and quantitative studies, telemetry, A/B testing, and executive reporting, coaching teams and elevating the digital knowledge base across a fast-paced customer-centric environment.

Qualifications

• Minimum 7 years in digital experience, insights or UX research.
• At least 2 years of people leadership or team management.
• Strong stakeholder influence, strategic thinking and change leadership.

Responsibilities

• Lead qualitative and quantitative research programs to inform decisions.
• Oversee digital telemetry, session replay, heatmaps and experimentation.
• Translate findings into strategic recommendations and backlog inputs.
• Coach teams and strengthen governance and knowledge base usability.

Skills

Digital experience

UX research

Behavioral analytics

Experimentation

Executive reporting

Stakeholder influence

Education

Degree qualified

Tools

Telemetry tools

A/B testing platforms

Heatmaps

Predictive analytics tools

Job description

Riyadh Air seeks a senior leader to drive digital experience intelligence, research, and evidence-based decisions. You will shape strategic direction, govern a continuous research program, and turn insights into roadmap inputs.

You will lead qualitative and quantitative studies, telemetry, A/B testing, and executive reporting, coaching teams and elevating the digital knowledge base across a fast-paced customer-centric environment.