Duty Manager – Front Office- Jumeirah The Red Sea

Dubai Holding LLC; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare benefits

Colleague discounts on stays

Learning & Development programs

Career mobility within global network

Competitive salary

Job summary

Jumeirah The Red Sea in Umluj, Saudi Arabia, invites a dedicated Duty Manager to lead Front Office operations and uphold the brand’s renowned service standards. You will oversee guest interactions, room inspections, and coordination with Housekeeping and Concierge teams to ensure seamless guest experiences.

The ideal candidate brings 3–5 years in luxury hotel Guest Services or Front Office, strong PMS and MS Office skills, and excellent English.

Qualifications

• 3–5 years of experience in Guest Services, Public Relations, or Front Office within luxury hospitality
• Solid technical expertise with Property Management Systems and Front Office applications
• Excellent English proficiency (local language preferred) and strong communication skills
• Ability to adapt to shift work and diverse cultures with attention to detail and problem-solving abilities

Responsibilities

• Supervise Front Office operations to meet Jumeirah standards and property strategy
• Conduct room inspections for availability and compliance with standards
• Coordinate activities to improve departmental cooperation and service delivery
• Attend daily briefings and meetings to disseminate information and ensure team alignment
• Manage booking situations including overbooking scenarios when necessary
• Maintain lobby and entrance area cleanliness in coordination with Housekeeping/Concierge

Skills

Guest Services

Front Office

PMS (Property Management System)

MS Office

English Proficiency

Tools

PMS Software

MS Office Suite

Job description

Duty Manager – Front Office- Jumeirah The Red Sea

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Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the op ening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About The Job

An exciting opportunity has arisen for a Duty Manager to join our team at Jumeirah The Red Sea.

The Main Duties And Responsibilities Of This Role Include

• Supervise property operations, particularly the Front Office, to ensure alignment with Jumeirah service standards and property strategy.
• Conduct room inspections to assess availability and compliance with operational standards.
• Coordinate activities within designated areas to improve departmental cooperation and service delivery.
• Attending daily briefings and communication meetings to disseminate information and ensure team alignment.
• Manage booking situations, including handling overbooking scenarios when necessary.
• Maintain cleanliness and appearance of lobby and entrance areas, coordinating with Housekeeping and Concierge teams.
  

About You
The ideal candidate for this position will have the following experience and qualifications :

• Bring 3–5 years of experience in Guest Services, Public Relations, or Front Office roles within the luxury hospitality sector, demonstrating deep understanding of guest‑focused service standards.
• Possess solid technical expertise, including exposure to Property Management Systems, knowledge of Front Office applications, and strong computer literacy across MS Office tools.
• Communicate confidently and professionally, with excellent English proficiency (and preferred local language), supported by active listening and clear, concise speaking skills.
• Demonstrate strong behavioral competencies, including adaptability to shift work, appreciation for cultural diversity, attention to detail, and effective problem‑solving abilities.

Embody the organization’s ASPIRE competencies, showing flexibility, professionalism, and a commitment to delivering exceptional guest experiences.

About The Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits Include

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Locally competitive salary and incentive structure
• Locally relevant benefits as determined by the property

Job Info

• Job Identification 112745
• Job Category Rooms
• Job Schedule Full time
• Locations Building Nu 3691, Additional Nu 7764, Umluj, 48322 , SA