Assistant Butlers Manager - Guest Relations - Jumeirah The Red Sea

Jumeirah; Saudi Arabia; On-site; SAR 150,000 - 230,000; Full time

Job summary

Jumeirah The Red Sea in Umluj, Saudi Arabia, is seeking an experienced Assistant Butlers Manager to oversee day-to-day guest relations, uphold service standards, and ensure memorable luxury experiences for our guests.

The ideal candidate has 3–5 years as Shift Leader in Butler or Guest Services, a Bachelor’s in Hotel Management, and proficiency with Opera and HotSOS, with strong leadership and attention to detail.

Qualifications

• 3–5 years as Shift Leader in Butler or Guest Services in a 5-star environment.
• Bachelor’s Degree in Hotel Management or a related field.
• Proficient with Opera and HotSOS systems.
• Strong leadership and attention to detail.

Responsibilities

• Assist the Butler Manager in day-to-day operation and ensure service standards are met.
• Lead, motivate and develop the Butler Team to maximize guest satisfaction and COS scores.
• Conduct regular quality checks on floors, receptions and pantries; report issues and implement improvements.
• Maintain Annual Vacation Plan, Weekly Duty Rosters and staffing requirements.
• Build rapport with repeat guests and anticipate guest needs.

Skills

Guest services

Leadership

Communication

Attention to detail

Education

Bachelor's degree in Hotel Management

Tools

Opera system

HotSOS

Job description

Assistant Butlers Manager - Guest Relations - Jumeirah The Red Sea

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About the Job

An exciting opportunity has arisen for an Assistant Butlers Manager to join Jumeirah The Red Sea.

The main duties and responsibilities of this role include:

Responsible forassistingButlers Manager in overseeing and engaging inday-to-dayoperation of the department thus ensuring all service standardsand deliverablesare met in line with standard protocols andthey arefollowedin courteous yet professional manneraiming to providedelightfulservices to all guests

Recognizes all repeat and important guests and builds rapport to develop personal guest contact, obtain preferences and proactivelyanticipateguest needs and requirements

Maintains open line of communication and ensures guest complaints andfeedbackare handled effectively and efficiently by supervising teamleaders/butlers, delegating responsibilities, and liaising with other related departments.Keep Butlers manager informed on key decisions and escalations

Leads, motivates & continuously develops the Butler Team to maximize colleague productivity, departmental revenue, guest satisfaction & department COS scores

Conductsregular quality checks on the floor receptions and butlers' pantries to ensure standards & consistency are alwaysmaintainedto the highest level. Report inconsistencies and suggest measures and actionplanto Butler’s manager to improve standards

Responsibletomaintainthe Annual Vacation Plan, Weekly Duty Rosters, and special staffing requirementsandassistButler's Manager as and whenrequired

About You

The ideal candidate for this position will have the following experience and qualifications :

Hold a Higher Secondary SchoolcertificateListthe basic (minimum) education, certification, and/or licensing needed to be successful in the position .

Have 3-5years ofexperience as Shift Leader in Butler or Guest Services in a 5-starenvironment.

Hold a Bachelor's Degreein Hotel Management or any other relevant field (Desirable).

Demonstrate proficiency in handlingOperasystem&HotSOS .

Show Leadership and attention todetails skills.

Possess the ability to manage andmaintainrelationships with guests.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

Supportive and inclusive work environment

Access to Learning & Development programmes and clear career pathways

Opportunities for internal mobility within our global network

Colleague discounts on food, beverage, and hotel stays worldwide

Health care and insurance benefits

Locally competitive salary and incentive structure

Locally relevant benefits as determined by the property

Job Info

• Job Identification 113584
• Job Category Rooms
• Job Schedule Full time
• Locations Building Nu 3691, Additional Nu 7764, Umluj, 48322 , SA