Dispatch Agent

Ananinja; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

Ananinja is seeking a Dispatch Agent in Riyadh to coordinate and monitor last‑mile deliveries from pickup to customer handoff. You will dispatch orders, communicate with partners and internal teams, and resolve issues to ensure timely, accurate deliveries and high customer satisfaction.

Ideal candidates have 0–3 years in dispatch or logistics, strong communication, and the ability to work in shifts including weekends. Arabic language is a plus, while English is essential for operations.

Qualifications

• Excellent communication and coordination abilities.
• Ability to work in a fast-paced, time-sensitive environment.
• Strong problem-solving and multitasking skills.
• Good attention to detail and documentation.
• Basic computer skills and familiarity with operational systems.

Responsibilities

• Coordinate and dispatch orders to delivery partners efficiently.
• Monitor active deliveries and ensure timely delivery.
• Communicate with delivery partners and internal teams for smooth operations.
• Track order status and act on delays, cancellations or issues promptly.
• Resolve operational issues and escalations as needed.
• Follow up on delivery performance to meet service targets.
• Maintain accurate dispatch and delivery records.
• Support daily operations and help improve delivery efficiency and customer experience.

Skills

Communication

Coordination

Multitasking

Attention to detail

Computer literacy

Tools

Operational systems

Job description

We are looking for aDispatch Agentto support fast-paced last-mile delivery operations. The role is responsible for coordinating and monitoring orders from pickup to customer delivery, ensuring efficient dispatching, timely deliveries, and quick resolution of operational issues.

Responsibilities

• Coordinate and dispatch orders to delivery partners efficiently.
• Monitor active deliveries and ensure orders are delivered within the expected timeframe.
• Communicate with delivery partners and internal teams to ensure smooth operations.
• Track order status and take immediate action on delayed, cancelled, or problematic orders.
• Resolve operational issues and escape critical cases when required.
• Follow up on delivery performance and ensure service‑level targets are met.
• Maintain accurate dispatch and delivery records.
• Support daily operations and contribute to improving delivery efficiency and customer experience.

• 0–3 years of experience in dispatch, logistics, delivery operations, or a related field.
• Strong communication and coordination skills.
• Ability to work in a fast‑paced, time‑sensitive environment.
• Strong problem‑solving and multitasking abilities
• Good attention to detail.
• Basic computer skills and ability with operational systems.
• Good command of English; Arabic is a plus.
• Willingness to work in shifts, including weekends when required.