Dispatcher & Scheduler

SOL Business Solutions; Riyadh; On-site; SAR 100,000 - 167,000; Full time

Job summary

SOL Business Solutions in Riyadh is seeking a Dispatcher & Scheduler to plan and coordinate daily allocation of staff, suppliers, and locations, ensuring work is delivered on time and to standard. You’ll manage the operating schedule, assign resources, and confirm readiness ahead of each date.

You will monitor live status, escalate issues, record delays, and produce daily and weekly operations reports, working closely with multiple teams across geographies.

Qualifications

• Bachelor's degree in operations, logistics, supply chain, or business administration; a diploma with strong relevant experience acceptable.
• 3–5 years in dispatch, scheduling, field operations, logistics coordination, workforce planning, or event operations.
• Arabic at native level; English at working level for reporting and correspondence.

Responsibilities

• Build and maintain the operating schedule across all active assignments.
• Allocate staff, suppliers, and locations to every scheduled job.
• Balance workload, travel time, and coverage across teams and geographies.
• Hold a rolling forward view and close any gap well before it reaches the date.

Skills

Attention to detail

Communication

Analytical thinking

Education

Bachelor's degree in operations, logistics, supply chain, or business administration

Diploma with strong relevant experience acceptable

Tools

Scheduling software

ERP system

Excel

Job description

The Dispatcher & Scheduler plans and coordinates the daily allocation of people, suppliers, and locations so that scheduled work is delivered on time and to standard. The role holds the operating schedule, assigns resources to each job, confirms readiness ahead of the date, and re-plans when circumstances change. It is the point where the plan meets the field, and the first place the organisation turns when a day needs to be rebuilt.

Key Responsibilities:

Scheduling

• Build and maintain the operating schedule across all active assignments.
• Allocate staff, suppliers, and locations to every scheduled job.
• Balance workload, travel time, and coverage across teams and geographies.
• Hold a rolling forward view and close any gap well before it reaches the date.

Dispatch and coordination:

• Monitor live status through the day and confirm on-time starts.
• Act as first point of contact when something goes wrong, and escalat through the agreed path.
• Record delays, no-shows, and incidents together with their cause
• Close each day with a confirmed status against every job.

Records and Reporting:

• Maintain accurate master data for staff, suppliers, locations, and contacts.
• Capture completion records on the day the work is done.
• Produce daily and weekly operations reports.
• Keep documentation complete so approvals and invoicing are never delayed by a missing file.

Change management:

• Log every cancellation, postponement, and substitution against its notification date.
• Check each change against agreed notice periods and flag exceptions when they arise.
• Record the cost impact of changes on suppliers, logistics, and travel.

Qualifications and Experience:

• Bachelor's degree in operations, logistics, supply chain, or business administration. A diploma with strong relevant experience is acceptable.
• Three to five years in dispatch, scheduling, field operations, logistics coordination, workforce planning, or event operations.
• Demonstrated experience coordinating multiple teams, suppliers, and locations at the same time.
• Advanced spreadsheet skill - lookups, pivot tables, conditional formatting, and data validation. This is used daily and is assessed at interview.
• Working knowledge of a scheduling, ticketing, ERP, or field-service platform.
• Arabic at native level; English at working level for reporting and correspondence.