Dispatcher

Jadeer Logistics Company; Dammam; On-site; SAR 167,400 - 223,200; Full time

Job summary

Jadeer Logistics Company is seeking a Dispatcher based in Dammam, Eastern Province. In this role, you will coordinate the activities of driving staff and manage shipments, ensuring compliance with On-Time Delivery regulations. Candidates must have a High School Certificate and a local driving license, along with 2-3 years of experience in the transportation industry. Strong logistics knowledge, customer service abilities, and proficiency in using ERP systems are essential for success in this position. This role is crucial for maintaining high standards of delivery service.

Qualifications

• Minimum of High School Certificate.
• Local Driving License.
• 2-3 years of experience in the distribution and transportation industry.

Responsibilities

• Coordinate activities of driving staff and third-party drivers for shipments.
• Select routes based on destination and customer requirements.
• Maintain daily dispatch log and manage productivity.
• Investigate client complaints regarding deliveries.
• Schedule shipments to comply with On-Time Delivery regulations.

Skills

Logistics

Customer Service

Communication Skills

Road Maps and ERP Systems

Transportation Concepts

Education

High School Certificate

Job description

Overview

Basic Function As Dispatcher in Jadeer logistics you will be responsible for the directing and coordination activities of driving staff and third-party driver service providers for all outbound/inbound shipments. He will route all outgoing/incoming good orders according to pre-existing route guidelines (local and offshore destinations) as well as establishing priorities and schedule deliveries in a manner consistent with the set forth business/client demands.

Responsibilities and Duties

• Support in identifying routing trends and frequency for cost design purposes (Local and Offshore)
• Suggest developments and enhancements to the routing methodology and used computer applications/ERP and gear (Road maps, GPS, Real-time tracking, and re-routing)
• Review delivery orders to select the correct route/fleet based on the destination, shipment size and customer time requirements as well as other particular technical needs for each delivery address.
• Control driver, truck, and route productivity by ensuring that each truck carries a full load; Schedule loads to minimize the use of third-party drivers.
• Select specific trucks for each route based on volume and equipment availability.
• Develop a sufficient number of picking routes for warehouse/yard/terminal staff.
• Maintain daily dispatch log containing start times, driver, route number, and material handling equipment required for each delivery truck.
• Maintain road net data base customer locations, time windows and other information as directed.
• Investigate business/Client complaints regarding lost or damaged goods or shortages in shipment to determine responsibility in the DDR – Daily Delivery Report.
• Schedule shipments to ensure compliance with OTD (On-Time Delivery) regulations and company policy. Ensure that all OTD regulations are enforced.
• Schedule time to ride with drivers to evaluate delivery area, verify accuracy, and ensure high customer service standards are being met.
• Perform routine filing and maintenance of records.
• Provide DDR – Daily delivery Report with deviations on missed, damaged, corrupted deliveries, and the fleet performance.

Others

• Attends Management meetings as required.
• Undergoes monthly performance review by the line manager.

Fulfills any other related duties, assigned by the management.

Education And Qualification

• Minimum of High School Certificate.
• Local Driving License.

Professional Experience

• 2 -3 Year Filed experience in the distribution and transportation industry.

Skills And Attributes

• Logistics, Distribution and Transportation Experience.
• Ability to use road maps on computerized systems ERP.
• Ability to provide superior Customer Service.
• Prioritizing and communication skills both orally and in writing.
• Good knowledge of transportation concepts and process optimization.