Head of Digital Experience Intelligence & Research

Riyadh Air; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

Riyadh Air is seeking a senior leader to own digital experience intelligence and research, turning customer and product signals into evidence-based decisions that improve design, development and strategy.

You will build and govern a continuous research program, lead stage-gate validation, translate findings into roadmap inputs, and drive executive reporting and knowledge management across Product, Lifecycle and Experience Design teams.

Qualifications

• Minimum 7 years in digital experience, insights, UX research or related disciplines in a digital product environment.
• Minimum 2 years of people leadership or team management experience.
• Advanced expertise in qualitative and quantitative research, analytics, experimentation, and executive reporting.
• Ability to influence stakeholders and drive data-driven decisions.

Responsibilities

• Lead a continuous research program, set priorities, and govern stage-gate validation so concepts, journeys, and digital solutions are grounded in evidence.
• Convert research findings into strategic recommendations, design requirements, and inputs for roadmap refinement and backlog planning.
• Oversee digital telemetry, experimentation, A/B testing, predictive analytics, and AI-enabled research methods to identify trends and validate opportunities.
• Drive executive reporting, insight storytelling, and knowledge management across Product, Lifecycle and Experience Design teams.
• Shape how digital experiences are imagined, validated, and continuously improved at the heart of our airline.

Skills

UX research

Data analysis

Experimentation

Stakeholder management

Executive reporting

Education

Bachelor's degree in relevant field

Tools

A/B testing

Behavioral analytics

Predictive analytics

AI-enabled research methods

Job description

Riyadh Air is seeking a senior leader to own digital experience intelligence and research, turning customer and product signals into evidence-based decisions that improve design, development and strategy.

You will build and govern a continuous research program, lead stage-gate validation, translate findings into roadmap inputs, and drive executive reporting and knowledge management across Product, Lifecycle and Experience Design teams.