Delivery Team Leader

J&T Express; Khamis Mushayt; On-site; SAR 60,000 - 90,000; Full time

Job summary

J&T Express in Khamis Mushayt, Saudi Arabia, is seeking a team-focused supervisor to manage last-mile deliveries, attendance, workload, and shifts.

You will monitor daily routes, track shipments, coordinate coverage, and handle customer calls and complaints while ensuring safety and adherence to procedures.

Qualifications

• 2–4 years in last-mile delivery or logistics.
• 1+ years in a supervisory role.

Responsibilities

• Oversee courier attendance, workload distribution, shift scheduling, and daily assignments.
• Monitor daily deliveries, track pending shipments, ensure route completion, and manage geographic area coverage.
• Track signing rates, delivery performance, and courier productivity; prepare daily performance reports.
• Ensure proper pre-delivery customer calls and handle delivery-related complaints.
• Monitor vehicle status, report breakdowns or accidents, and coordinate replacements.
• Verify, document, and control abnormal shipments with proper evidence.
• Ensure strict adherence to company procedures, safety guidelines, and delivery standards.

Skills

Leadership

Route planning

Excel

Team supervision

Tools

Excel

Job description

• Team Management: Oversee courier attendance, workload distribution, shift scheduling, and daily assignments.
• Shipment & Route Operations: Monitor daily deliveries, track pending shipments, ensure route completion, and manage geographic area coverage.
• Performance Monitoring: Track signing rates, delivery performance, and courier productivity; prepare daily performance reports and escalated operational issues.
• Customer Service: Ensure proper pre-delivery customer calls and handle delivery-related complaints or issues.
• Fleet Coordination: Monitor vehicle status, report breakdowns or accidents immediately, and coordinate timely replacements.
• Exception Control: Verify, document, and control abnormal shipments with proper evidence.
• Compliance: Ensure strict adherence to company procedures, safety guidelines, and delivery standards.

Requirements

• Experience: 2–4 years in last-mile delivery or logistics, with 1+ years in a supervisory role.
• Skills: Strong leadership, operational problem-solving, route-planning proficiency, and basic data reporting (Excel).