Logistics Optimization Assistant Manager

HungerStation; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

HungerStation is seeking a logistics professional in Riyadh to lead optimization efforts across the delivery lifecycle. You will drive reductions in delivery time from dispatch to final delivery and enhance estimations accuracy to curb outliers, while refining dispatch algorithms for fastest service and fewer cancellations.

You will also analyze customer delivery experiences, work on NPS-improving factors, and support scaling city rollouts under on-demand and shift models, with a focus on

Qualifications

• 3-4 years of relevant experience in logistics or supply chain.
• Strong Excel and analytical skills.
• Excellent communication and decision-making abilities.

Responsibilities

• Reduce delivery time from order dispatch to delivery across multiple stages.
• Increase on-time deliveries by improving system estimations and reducing outliers.
• Optimize dispatch algorithm to minimize delivery time and cancellations.
• Analyze customer delivery experience and drive improvements to NPS scores.

Skills

Analytical skills

Decision making

Communication

Education

Bachelor's degree in supply chain or related field

Master's degree in a relevant field

Tools

Excel

Job description

Job Description

Key Accountability Areas

Logistics Optimization

Reduce delivery time starting from order dispatching phase until the order is delivered which includes more than 7 stages and time KPIs Increase On-time deliveries by enhancing system estimations accuracy and reduce outliers Optimizing dispatch algorithm to ensure we deliver at the fastest time and reduce early cancellation orders Analyzing customer delivery experience and enhancing all factors that impact NPS score Optimizing Stacked orders to ensure saving orders with the best experience Optimizing stacked orders CPO and ensuring we reduce CPO smartly Study prepare and roll out cities from the On-demand working model to the shift model Optimizing shift cities forecast rider demand estimations zoning and slots availability Optimizing all shift city setups systematically and ensuring riders can work seamlesslyLeading new initiatives such as acquiring college students as freelance riders with HS fleet Enhancing rider daily performance by optimizing Issue Service and Rooster Compliance tools Position owner tasks are not limited to the previous tasks but also completing other assigned tasks by his manager and management

Governance and Resilience

Follow all relevant policies procedures and processes in order for the daily work to be carried out in a controlled and consistent mannerContribute to the identification of opportunities for continuous improvement of processes practices work processes cost effectiveness and productivity enhancementPromote to other employees within the organization the implementation and adherence to policies procedures processes and instructions

Daily Operations

Follow daily operations relating to the job to ensure work continuityContribute to preparing timely and accurate reports that concern the line of work to meet the requirements objectives and standardsEnsure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner

People Management

Participate in the identification and recruitment of key talents for their respective DepartmentManage guide and assist direct reports to perform their functional operations in accordance with set policies and proceduresSet performance objectives provide necessary support evaluate appraise the team and provide regular feedback on performanceUphold a high-performance working environment and promote the Organization s Values

Qualifications

Knowledge and Experience3 - 4 years of relevant experienceBasic knowledge of supply chain and Finance.Great Excel and analytical skills.Decision makingExcellent communication skills.Education and CertificationsBachelor's Degree in a relevant field is required.Master's degree in a relevant field is preferred