Rider Onboarding and Training Senior Specialist

HungerStation | هنقرستيشن; Riyadh; On-site; SAR 156,000 - 234,000; Full time

Job summary

HungerStation | هنقرستيشن in Riyadh is seeking a logistics operations professional to manage rider onboarding, monitor 3PL KPIs, and support 3PL partners. The role involves planning expansions, coordinating with management, and producing performance insights to guide strategic decisions.

You will develop training content for riders and 3PL operators, deploy LMS materials, and build external partnerships while ensuring smooth daily operations and high customer satisfaction.

Qualifications

• 2–4 years in logistics or e‑commerce operations or relevant experience.
• Project management demonstrated in logistics or operations.
• Creativity and critical thinking applied to process improvement.
• Problem-solving and decision making in fast-paced environments.
• Strong analysis and reporting skills for performance insights.

Responsibilities

• Acquire new riders to serve business needs.
• Monitor 3PL KPIs and performance.
• Support 3PL companies with their issues and obstacles.
• Prepare and implement a full logistical plan for expansions.
• Liaise with management to align logistics with business developments.
• Prepare and analyze performance reports for decision-making.
• Resolve critical logistics problems related to supply vs demand.
• Manage onboarding queue for shops with internal stakeholders.
• Develop and modernize training curricula for riders and 3PL operators.
• Champion LMS deployment for remote, on-demand education.
• Establish and scale partnerships with external institutions.
• Measure training efficacy through satisfaction scores and data.
• Follow daily operations to ensure work continuity.
• Contribute to timely and accurate reports meeting standards.
• Ensure satisfaction of internal and external customers promptly.

Skills

Logistics experience

Project management

Creativity

Problem solving

Analytics

Education

Bachelor's degree

Job description

• Acquire new riders to serve business needs.
• Monitor 3PL KPIs and performance.
• Support 3PL companies with their issues and obstacles.
• Prepare and implement a full logistical plan for new expansions of the company"s services.
• Liaise regularly with business management in order to understand ongoing business activities and developments and the implications this will have for coordinated logistics provision.
• Prepare and analyze performance reports in order to ensure that the management has the relevant information needed to support strategic decision-making.
• Resolve critical logistics problems that are related to the distribution of supply vs demand.
• Manage onboarding queue for shops with internal stakeholders and ensure processes are aligned and followed.
• Develop, maintain, and modernize localized training curricula for riders and 3PL operators covering operational efficiency, app usage, customer etiquette, and safety.
• Champion the deployment of training materials via HungerStation Learning Management System (LMS) for remote, on-demand education.
• Establish and scale partnerships with external institutions.
• Measure training efficacy through satisfaction scores and performance data.
• Follow daily operations relating to the job to ensure work continuity.
• Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards .
• Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner.

Governance and Resilience

• Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
• Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost-effectiveness, and productivity enhancement.
• Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.

Knowledge and Experience

• 2 - 4 years in logistics or e-commerce operations or relevant experience.
• Project Management.
• Creativity and critical thinking.
• Problem-solving and decision making.
• Analysis and reporting skills.

Education and Certifications

• Bachelor's Degree in a relevant field is required.