Customer Support Specialist - On-site Khobar | Training & Growth

Foodics; Saudi Arabia; On-site; SAR 60,000 - 80,000; Full time

Benefits offered by this job

Bonuses and potential for shares

Annual learning stipend

Training and development

Job summary

Foodics, a leading restaurant management ecosystem and payment tech provider headquartered in Riyadh, is seeking a Customer Support Specialist for its Center of Excellence in Khobar. You will be the first line of support handling client inquiries and ensuring exceptional service.

Responsibilities include addressing inquiries, escalating when needed, logging interactions in CRM, and training clients on Foodics products across channels.

Qualifications

• Bachelor's degree in any major (preferred).
• 0–1 year of experience in call center or customer service.
• Excellent fluency in English (speaking & listening).
• Excellent typing skills.
• Willing to work on-site in Khobar.

Responsibilities

• Handle and provide correct answers for client inquiries at the center of excellence.
• Escalate and follow up with concerned teams until case resolution.
• Document communication logs into CRM and ticketing systems accurately.
• Train clients on using Foodics products via multiple virtual channels.
• Report daily events to team leaders and highlight areas needing attention.

Skills

Fluent English

Excellent typing skills

Strong communication

Problem-solving

Education

Bachelor's degree

Job description

Foodics, a leading restaurant management ecosystem and payment tech provider headquartered in Riyadh, is seeking a Customer Support Specialist for its Center of Excellence in Khobar. You will be the first line of support handling client inquiries and ensuring exceptional service.

Responsibilities include addressing inquiries, escalating when needed, logging interactions in CRM, and training clients on Foodics products across channels.