Customer Support Specialist - Training & Resolution

Foodics; Al Khobar; On-site; SAR 67,000 - 100,000; Full time

Benefits offered by this job

Bonuses

Annual learning stipend

Training opportunities

Job summary

Foodics is seeking a Customer Support Specialist in Khobar to be our first line of support for clients across Foodics products. You will handle inquiries, escalate when needed, and document interactions in our CRM.

The role includes training clients via multiple channels, maintaining high service standards. The position requires 0–1 year in customer service, strong English, and on-site availability with flexible shifts.

Qualifications

• Bachelor's degree in any major (preferred).
• 0–1 year of experience in call center or customer service roles.
• High fluency in English (spoken).
• Excellent typing skills.
• On-site work in Khobar with shift flexibility.

Responsibilities

• Handle client inquiries at the center of excellence.
• Escalate and follow up with concerned teams until case resolution.
• Document communication logs into CRM and ticketing systems.
• Train clients on Foodics products via multiple virtual channels.
• Report daily events to team leaders and highlight areas needing attention.

Skills

English fluency

Typing skills

Communication skills

Problem solving

Autonomy

Education

Bachelor's degree

Tools

CRM software

Job description

Foodics is seeking a Customer Support Specialist in Khobar to be our first line of support for clients across Foodics products. You will handle inquiries, escalate when needed, and document interactions in our CRM.

The role includes training clients via multiple channels, maintaining high service standards. The position requires 0–1 year in customer service, strong English, and on-site availability with flexible shifts.