Customer Support Specialist

Foodics; Saudi Arabia; On-site; SAR 60,000 - 80,000; Full time

Benefits offered by this job

Bonuses and potential for shares

Annual learning stipend

Training and development

Job summary

Foodics, a leading restaurant management ecosystem and payment tech provider headquartered in Riyadh, is seeking a Customer Support Specialist for its Center of Excellence in Khobar. You will be the first line of support handling client inquiries and ensuring exceptional service.

Responsibilities include addressing inquiries, escalating when needed, logging interactions in CRM, and training clients on Foodics products across channels.

Qualifications

• Bachelor's degree in any major (preferred).
• 0–1 year of experience in call center or customer service.
• Excellent fluency in English (speaking & listening).
• Excellent typing skills.
• Willing to work on-site in Khobar.

Responsibilities

• Handle and provide correct answers for client inquiries at the center of excellence.
• Escalate and follow up with concerned teams until case resolution.
• Document communication logs into CRM and ticketing systems accurately.
• Train clients on using Foodics products via multiple virtual channels.
• Report daily events to team leaders and highlight areas needing attention.

Skills

Fluent English

Excellent typing skills

Strong communication

Problem-solving

Education

Bachelor's degree

Job description

Description

Who Are We

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell

We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients inquiries and requests regarding Foodics products and overall incoming communication channels

In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!

What Will You Do

• Handle and provide the correct answers for client inquiries received at the center of excellence.
• Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.
• Document communication logs into our CRM and ticketing systems with accuracy.
• Train clients on using Foodics products using multiple virtual channels.
• Report daily events to team leaders and highlight areas where more attention may be needed.

What Are We Looking For

• Bachelor's degree in any major. (Preferred)
• 0 - 1 year of experience in call center or customer service roles
• High fluency in the English language, especially speaking and communicating verbally (Must)
• Excellent typing skills (Must)
• Flexible to work in different shifts in Khobar - On-site (Must)
• Comfortable and skilled in delivering training (Preferred)
• Willing to work hard and with autonomy to handle customer cases till case resolution
• Is naturally strong in communication, with great ability for problem-solving
• Comfortable in conducting routine tasks while maintaining quality standards.

What We Offer You

We believe you will love working at Foodics!

• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.