Customer Services Specialist

Salem Balhamer Group.; Dammam; On-site; SAR 40,000 - 50,000; Full time

Job summary

A leading steel fabrication company in Dammam is looking for a Customer Service Manager with a Bachelor's degree in Business Administration. The role involves enhancing customer service quality through analytical assessments and improving procedures. Ideal candidates should have 1-2 years of relevant experience with strong team collaboration and communication skills. This position offers 8 working hours a day and a focus on customer service excellence.

Qualifications

• 1 to 2 years of experience in customer service management.
• Proven ability to analyze customer satisfaction data and develop solutions.
• Experience in developing customer service procedures and manuals.

Responsibilities

• Conduct analyses to identify key performance indicators for customer service.
• Participate in developing and updating customer service procedures.
• Analyze customer service systems to identify strengths and weaknesses.

Skills

Team Work

Ability to build relationships

Analytical Thinking

Effective Communication

Focus on Service Quality

Education

Bachelor degree in Business Administration

Tools

Customer Experience Management software

CRM software

Job description

Al JUBAIL HIT FACTORY FOR STEEL FABRICATION & GALVANIZING, a wholly owned subsidiary of Salem Balhamer Holding, was established in 2006. We specialize in providing comprehensive steel fabrication and galvanizing solutions. Our state-of-the-art facility, spanning 49,860 square meters in the 3rd Support Industrial Area, Jubail, Saudi Arabia, is equipped to handle a wide range of projects. Our experienced team offers a full suite of services, including design, fabrication, painting, galvanizing, and erection.

Company: SBR

Work Location: 2 Months

Working Hours: 8 working hours in addition to a 1-hour break

Years of experience: 1 to 2 Years

Qualification: Bachelor degree in Business Administration

Job Description

• Conduct the specialized studies and analyzes with the aim to develop and identify key performance indicators as well as performance and quality standards in customer service, in coordination with quality management; and ensure a continuous follow-up to the work progress as required.
• Participate in developing and updating customer service procedures and manuals of all kinds, including customer contact details, receiving and responding to their requests and inquiries effectively, efficiently and professionally; and coordinate with the relevant departments in this regard.
• Develop advanced programs and innovative initiatives; ensure going beyond customer expectations and needs in terms of the quality and professionalism of customer service systems in order to build up an integrated model of customer service.
• Analyze the information and data to identify the strengths and weaknesses in customer service systems; analyze the customer satisfaction assessment results; identify the repetitive patterns of complaint content and gaps; and develop plans to address these gaps and complaints.
• Prepare the specialized documents and reports related to customer service; provide the appropriate recommendations and solutions; and display, clarify, and maintain them on the corresponding database, as per the approved policies and procedures.

Skills/Experience

Behavioral competencies:

• Team Work
• Ability to build relationships
• Analytical Thinking
• Effective Communication
• Focus on Servie Quality

Technical competencies:

• Customer Experience Management software
• Customer services
• Post-trading management
• Customer relationship management
• Customer relationship management software (CRM)