Customer Assistance Technician

Tenaris; Al Jubayl; On-site; SAR 67,000 - 100,000; Full time

Job summary

Tenaris in Al Jubayl, Eastern Province, Saudi Arabia seeks a Customer Assistance Technician to provide on-site quality support to production operations, ensuring adherence to customer specs, standards and internal quality requirements.

You will coordinate inspections, support product release activities, implement quality control plans and work with Production, Operations and Quality teams to maintain product quality and drive continuous improvement. English proficiency required.

Qualifications

• Bachelor's degree in Mechanical/Metallurgical/Industrial Engineering or related field.
• Experience in Quality Control, Quality Assurance, or Manufacturing Quality.
• Experience in steel manufacturing preferred.
• Experience in pipe manufacturing (seamless or welded) is a significant advantage.
• Knowledge of manufacturing processes, inspection techniques, quality control systems, and standards.
• Ability to read and interpret technical specifications, drawings, and quality documentation.
• Professional proficiency in English, both written and spoken.
• Strong communication, analytical, and problem-solving skills.

Responsibilities

• Provide on-site quality support to production operations, ensuring products meet quality and customer requirements prior to release.
• Prepare products, materials, and quality documentation for customer and third-party inspections.
• Implement, monitor, and verify Quality Control Plans (QCPs) in accordance with applicable standards, customer specifications, and internal procedures.
• Ensure production activities comply with quality requirements defined during customer pre-inspection meetings.
• Perform inspections and review quality records to verify product conformity and traceability.
• Support the investigation and resolution of quality deviations and non-conformities.
• Work closely with Production, Operations, and Quality teams to maintain product quality and support continuous improvement initiatives.
• Interface with customers, inspectors, and third-party representatives during inspection and release activities.

Skills

Quality Control

Communication

Problem solving

English proficiency

Education

Bachelor's degree in Mechanical/Metallurgical/Industrial Engineering

Job description

Title: Customer Assistance Technician

Description:

At Tenaris, you will join a global network of professionals working together toward a common goal: shape the future of energy through advanced tubular products and services.

If you want to become part of a diverse team that values results, analytical approach to problem solving and teamwork, Tenaris is the place for you.

Customer Assistance Technician

LOCATION: Al Jubayl- Eastern Province -Saudi Arabia

DEPARTMENT: QUALITY

Purpose

Provide on-site quality support to manufacturing operations, ensuring compliance with customer specifications, applicable standards, and internal quality requirements. The role is responsible for supporting product release activities, coordinating inspections, and verifying the effective implementation of quality control processes throughout the production line.

Main Responsibilities

• Provide on-site quality support to production operations, ensuring products meet quality and customer requirements prior to release.
• Prepare products, materials, and quality documentation for customer and third-party inspections.
• Implement, monitor, and verify Quality Control Plans (QCPs) in accordance with applicable standards, customer specifications, and internal procedures.
• Ensure production activities comply with quality requirements defined during customer pre-inspection meetings.
• Perform inspections and review quality records to verify product conformity and traceability.
• Support the investigation and resolution of quality deviations and non-conformities.
• Work closely with Production, Operations, and Quality teams to maintain product quality and support continuous improvement initiatives.
• Interface with customers, inspectors, and third-party representatives during inspection and release activities.

Requirements

• Bachelor's degree in Mechanical Engineering, Metallurgical Engineering, Industrial Engineering, or a related engineering discipline.
• Experience in Quality Control, Quality Assurance, or Manufacturing Quality within an industrial environment.
• Experience in steel manufacturing is strongly preferred.
• Experience in pipe manufacturing (seamless or welded pipes) is considered a significant advantage.
• Knowledge of manufacturing processes, inspection techniques, quality control systems, and applicable industry standards.
• Ability to read and interpret technical specifications, drawings, and quality documentation.
• Professional proficiency in English, both written and spoken.
• Strong communication, analytical, and problem-solving skills.

Preferred Candidate Profile

We are seeking a hands-on quality professional with a strong manufacturing mindset and experience in industrial production environments. Candidates from steel, pipe, metals, heavy industry, or related manufacturing sectors are encouraged to apply. The position is open to both Saudi nationals and expatriates currently based in Saudi Arabia.

Tenaris is an equal opportunity employer, valuing diversity in employment.

We thank all candidates for their interest, however, only those that match the criteria required for the desired profile will be contacted