Service Coordinator/ Administrator – After Sales Service at Digital HR Consultancy

Digital HR Consultancy; At Ta'if; On-site; SAR 33,000 - 56,000; Full time

Job summary

Digital HR Consultancy is seeking a Service Coordinator/Administrator for After Sales Service in Ta’if, In person. You will handle customer inquiries, create and track service tickets, and coordinate with engineers to ensure timely resolutions.

The role requires a Bachelor’s degree and 2–4 years’ experience in service administration or related fields, with strong organizational and communication skills. You will manage schedules, maintain records, and prepare regular service reports.

Qualifications

• Bachelor’s degree required in Business Administration, Engineering, IT or related field.
• 2–4 years of experience in Service Administration, Service Coordination, After Sales, Customer Support, Technical Coordination or similar role.

Responsibilities

• Receive and respond to customer complaints, service requests, and technical support requirements through phone, email, and other communication channels.
• Create and maintain service tickets with accurate customer, equipment, complaint, priority, and service details.
• Assess and prioritize service requests based on urgency, customer requirements, and service-level commitments.
• Coordinate with Service Engineers and Technicians to assign service tickets according to technical requirements, location, availability, and priority.
• Prepare daily and weekly technician schedules for customer site visits.
• Coordinate with customers to confirm appointments, site access, equipment availability, and visit timings.
• Follow up with technicians regarding visit status, technical findings, pending work, spare parts, and expected resolution.
• Keep customers updated on service progress, technician visits, delays, and resolution status.
• Monitor open service tickets and ensure timely follow-up and closure.
• Coordinate with Service, Sales, Warehouse, and other departments for spare parts, replacements, warranty cases, and customer requirements.
• Maintain accurate records of customer complaints, service tickets, visit reports, technical updates, and customer communications.
• Prepare daily, weekly, and monthly service reports covering open tickets, closed tickets, pending cases, technician visits, and response status.
• Escalate delayed, critical, or unresolved service cases to the Service Manager.
• Ensure service documentation is complete and properly maintained in the CRM/ERP or service management system.
• Support the Service Manager in improving response time, scheduling efficiency, ticket closure, and overall customer service.

Skills

Customer Support

Administrative Coordination

Technical Coordination

CRM/ERP systems

Education

Bachelor’s degree in Business Administration, Engineering, IT, or a related field

Tools

CRM/ERP systems

Job description

Service Coordinator/ Administrator – After Sales Service

Position in Jeddah

Key Responsibilities

• Receive and respond to customer complaints, service requests, and technical support requirements through phone, email, and other communication channels.
• Create and maintain service tickets with accurate customer, equipment, complaint, priority, and service details.
• Assess and prioritize service requests based on urgency, customer requirements, and service-level commitments.
• Coordinate with Service Engineers and Technicians to assign service tickets according to technical requirements, location, availability, and priority.
• Prepare daily and weekly technician schedules for customer site visits.
• Coordinate with customers to confirm appointments, site access, equipment availability, and visit timings.
• Follow up with technicians regarding visit status, technical findings, pending work, spare parts, and expected resolution.
• Keep customers updated on service progress, technician visits, delays, and resolution status.
• Monitor open service tickets and ensure timely follow-up and closure.
• Coordinate with Service, Sales, Warehouse, and other departments for spare parts, replacements, warranty cases, and customer requirements.
• Maintain accurate records of customer complaints, service tickets, visit reports, technical updates, and customer communications.
• Prepare daily, weekly, and monthly service reports covering open tickets, closed tickets, pending cases, technician visits, and response status.
• Escalate delayed, critical, or unresolved service cases to the Service Manager.
• Ensure service documentation is complete and properly maintained in the CRM/ERP or service management system.
• Support the Service Manager in improving response time, scheduling efficiency, ticket closure, and overall customer service.

Requirements

• Bachelor’s degree in Business Administration, Engineering, IT, or a related field.
• 2–4 years of experience in Service Administration, Service Coordination, After Sales, Customer Support, Technical Coordination, or a similar role.

Pay

Pay: ﷼3,000.00 - ﷼5,000.00 per month

Work Location

Work Location: In person

Location

Location: Ta'if (Required)