Customer Service Representative

National Blood & Cancer Center - NBCC; Riyadh; Vor Ort; SAR 60.000 - 90.000; Vollzeit

Zusammenfassung

BLOOD AND CANCER CENTER, RIYADH SAUDI ARABIA is seeking a concise and professional receptionist/call center associate to handle patient calls, schedule appointments, and support multiple departments. The role requires good communication, computer skills, and proficiency in MS Word and Excel.

Responsibilities include answering calls, rescheduling, following up on inquiries, coordinating with doctors, and ensuring smooth patient flow through Vezeeta system, website, and WhatsApp.

Qualifikationen

• 2 years of experience in call center and reception.
• Good communication skills.
• Computer skills with MS Word and Excel.
• Proficient in MS Office applications.

Aufgaben

• Receiving incoming and outgoing calls.
• Responding to patients' inquiries and handling complaints.
• Scheduling patient appointments through departments.
• Answer internal calls and assist other departments.
• Follow up of missed patients.
• Follow up on Vezeeta system, center website, and WhatsApp.
• Confirm patient appointments for upcoming clinics.
• Coordinate and schedule doctors' clinics on the system.
• Remind doctors of clinics.

Kenntnisse

Call center experience

Reception experience

Communication skills

Computer skills

MS Office (Word/Excel)

Jobbeschreibung

Qualifications

• With 2 years of experience in call center and Reception.
• Good communication Skills.
• Computer Skills.
• Full knowledge of Word, Excel and all Microsoft.

Essential Skills

• Good communication Skills.
• Good English.
• Computer Skills.
• Full knowledge of Word, Excel and all Microsoft.

Detailed Job Description And Responsibilities

• Receiving incoming and outgoing calls.
• Responding to patients' inquiries and receiving and following up on complaints.
• Scheduling patient appointments through departments.
• Answer internal calls and assist other departments.
• Follow up of missed patients.
• Follow up on the Vezeeta system, the center's website, and WhatsApp.
• Confirmation of patient appointments for upcoming clinics.
• Coordination and scheduling of doctors' clinics on the system.
• Remind doctors of clinics.

EMPLOYER:

BLOOD AND CANCER CENTER, RIYADH SAUDI ARABIA