Call Center Representative

ferdos elhayat; Saudi Arabia; On-site; SAR 67,000 - 112,000; Full time

Job summary

Alhayat Medical Group in Riyadh seeks a Call Center Representative for a full-time, on-site role. You will answer incoming calls, respond to patient inquiries, and provide accurate information about services, appointments, and clinic procedures.

You will schedule and confirm appointments, verify basic patient information, direct calls as needed, and document interactions in the system while following scripts to ensure courteous, professional service and ongoing improvements in patient

Qualifications

• Experience in customer service with patient or client interaction.
• Ability to communicate clearly and courteously to maintain satisfaction.
• Familiarity with healthcare settings is an advantage.

Responsibilities

• Answer incoming calls and respond to patient inquiries.
• Provide accurate information about services, appointments, and clinic procedures.
• Schedule and confirm appointments; verify basic patient information.
• Document interactions in the system and follow scripts.
• Collaborate with clinic staff to resolve issues and improve patient communication.

Skills

Customer service

Interpersonal skills

Communication

Call handling

Attention to detail

Healthcare experience

English proficiency

Arabic beneficial

Fast-paced environment

Team collaboration

Education

High school diploma

Healthcare admin training

Tools

Call center software

Electronic records

Office applications

Job description

Company Description

Alhayat Medical Group (Al Hayat Medical Clinics) has been delivering comprehensive medical services in Riyadh and across the Kingdom of Saudi Arabia for more than 25 years. Established in 1999 by Mr. Rageh Al Agamy, the group is known for its highly skilled medical staff and wide range of specialties. It offers end-to-end care, from diagnosis through treatment, supported by modern medical technologies and evidence-based practices. The organization focuses on holistic health care, including awareness, prevention, and psychological support. Alhayat Medical Group continues to expand and develop to provide patients with the highest possible standard of care.

Role Description

The Call Center Representative is a full-time, on-site role based in Riyadh. This role involves answering incoming calls, responding to patient inquiries, and providing accurate information about services, appointments, and clinic procedures. The representative will schedule and confirm appointments, verify basic patient information, and direct calls to appropriate departments when needed. Daily responsibilities include documenting interactions in the system, following established scripts and guidelines, and ensuring a courteous, professional experience for every caller. The role also requires collaboration with clinic staff to resolve issues promptly and support continuous improvement in patient communication and satisfaction.

Qualifications

• Experience working as Customer Service Representatives with a focus on patient or client interaction.
• Ability to maintain high levels of Customer Satisfaction through clear, courteous, and solution-oriented communication.
• Strong Interpersonal Skills to handle diverse callers, manage sensitive situations, and build trust.
• Customer Support experience, including call handling, issue resolution, and follow-up.
• Good Computer Literacy, including using call center software, electronic records, and basic office applications.
• Strong spoken and written communication skills in English; Arabic proficiency is highly beneficial.
• Ability to work in a fast-paced, high-volume call environment with attention to detail and accuracy.
• Prior experience in healthcare, hospitals, or medical clinics is an advantage.
• High school diploma required; additional training or coursework in customer service or healthcare administration is a plus.