Customer Service Adviser

Parcelat; Riyadh; Presencial; SAR 67 000 - 100 000; Tempo integral

Resumo da oferta

Parcelat in Riyadh, Saudi Arabia is seeking a Customer Service Advisor to provide exceptional support across calls, email, social media, and online chat. You will act as the front-line representative, handle inquiries promptly, and ensure accurate records of interactions.

The role requires a Bachelor's in business management or related field, 1+ year in customer service (logistics preferred), and familiarity with CRM systems.

Qualificações

• Bachelor's degree in business management, Supply Chain, Information System Management, or any related field.
• 1+ Customer service experience and preferred in the logistics industry.
• Knowledge of Zendesk, Freshdesk, and Zoho Desk systems, or any other CRM system is preferred.
• Ability to learn our service and the process of the work.
• Ability to work in shifts.

Responsabilidades

• Interacts with customers via call, email, social media, or online chat to provide support and information on an assigned service.
• Ensures that appropriate actions are taken to resolve customers' problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Performs other related technical duties with the operation team as assigned.
• Follow up on customers' requests or complaints with another department.

Conhecimentos

Excellent communication skills

Active listening

Service-oriented

Ability to learn new software

Self-taught ability

Formação académica

Bachelor's degree in business management, Supply Chain, Information System Management, or any related field

Ferramentas

Zendesk

Freshdesk

Zoho Desk

Microsoft Office

Descrição da oferta de emprego

Job Description:

The Customer Service Advisor is responsible for providing exceptional customer service while ensuring their needs are handled promptly and professionally. They are the front-line representatives of a company and are expected to be knowledgeable about the services the company offers.

Responsibilities:

• Interacts with customers via call, email, social media, or online chat to provide support and information on an assigned service.
• Ensures that appropriate actions are taken to resolve customers' problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Performs other related technical duties with the operation team as assigned.
• Follow up on customers' requests or complaints with another department.

• Bachelor's degree in business management, Supply Chain, Information System Management, or any related field.
• 1+ Customer service experience and preferred in the logistics industry.
• Knowledge of Zendesk, Freshdesk, and Zoho Desk systems, or any other CRM system is preferred.
• Ability to learn our service and the process of the work.
• Ability to work in shifts.

Key Skills & Core Competencies

• Excellent communication skills including active listening.
• Knowledge of Microsoft Office (Excel, Word, PowerPoint).
• Service-oriented and able to resolve customer complaints.
• Ability to learn new software.
• Self-taught skill.

Language

• Native Arabic
• Intermediate English