Customer Experience Specialist – Real Estate & Brand Growth

اسس | OSUS; Riyadh; On-site; SAR 45,000 - 65,000; Full time

Job summary

OSUS is seeking a customer experience professional in Riyadh to lead and implement strategic customer service plans across channels. You will interact with customers to understand needs, resolve issues, and gather feedback to improve services and brand perception.

The role emphasizes collaboration with marketing and operations to drive growth, retention, and satisfaction through thoughtful processes and clear communication.

Qualifications

• Bachelor's or Diploma in Business Administration or Marketing, or equivalent.
• Proficient in Microsoft Office.
• Experience in dealing with customers.
• Strong reading, analytical, and communication abilities.

Responsibilities

• Develop strategic customer experience management plans aligned with the company strategy.
• Apply customer service methods across channels to reflect customer desires and needs.
• Respond to inquiries and complaints; schedule responses and observations; analyze performance and recommend fixes.
• Ensure all customer communication channels work effectively and professionally for purchases and inquiries.
• Collect testimonies and observations from customers during the purchase process to ensure satisfaction.
• Assist in developing and implementing comprehensive customer experience strategies to attract and retain customers.
• Support brand-building efforts by coordinating with marketing and other departments to gather customer feedback.
• Build and maintain strong relationships with customers and address issues promptly.
• Perform any other tasks assigned by the line manager within the scope of work.

Skills

Customer service

Communication

Analytical thinking

Education

Bachelor's or Diploma in Business Administration or Marketing

Tools

Microsoft Office

Job description

OSUS is seeking a customer experience professional in Riyadh to lead and implement strategic customer service plans across channels. You will interact with customers to understand needs, resolve issues, and gather feedback to improve services and brand perception.

The role emphasizes collaboration with marketing and operations to drive growth, retention, and satisfaction through thoughtful processes and clear communication.