Handover & Customer Experience Coordinator

اسس | OSUS; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

OSUS in Riyadh is seeking a hands-on role focused on delivering seamless handovers for our premium real estate units. You will schedule unit handover appointments, conduct joint inspections, explain warranties and after-sales procedures to customers, and log snags with technical teams.

You will also resolve inquiries professionally, update CRM records, and ensure handover status is accurately reflected for project teams, supporting a smooth customer journey within a dynamic, growth-focused

Qualifications

• Experience in real estate customer service is preferred.
• Ability to schedule and coordinate handovers.
• Strong communication and problem-solving skills.

Responsibilities

• Schedule and manage unit handover appointments with customers
• Conduct joint unit inspections and verify readiness
• Explain unit details, warranties and after-sales procedures
• Log and follow up on snags/defects with technical teams
• Resolve customer inquiries and complaints professionally
• Update customer records and handover status on CRM

Skills

Customer service

Scheduling & coordination

CRM knowledge

Communication

Tools

CRM software

Job description

OSUS in Riyadh is seeking a hands-on role focused on delivering seamless handovers for our premium real estate units. You will schedule unit handover appointments, conduct joint inspections, explain warranties and after-sales procedures to customers, and log snags with technical teams.

You will also resolve inquiries professionally, update CRM records, and ensure handover status is accurately reflected for project teams, supporting a smooth customer journey within a dynamic, growth-focused