Customer Experience Specialist

اسس | OSUS; Riyadh; On-site; SAR 89,000 - 134,000; Full time

Job summary

OSUS is seeking a dedicated Customer Experience Professional in Riyadh to help develop and implement strategies that improve service across all touchpoints. The role focuses on understanding customer needs, resolving inquiries, and driving growth through enhanced satisfaction and loyalty.

You will work with the marketing and operations teams to collect feedback, refine processes, and ensure a high-quality customer journey from first contact to post-purchase follow-up.

Qualifications

• Bachelor's or Diploma in Business Administration or Marketing or equivalent.
• Proficient in Microsoft Office.
• Experience in dealing with customers.
• Excellent ability to read, analyze and communicate effectively.

Responsibilities

• Develop strategic customer experience management plans aligned with the company strategy.
• Apply customer service strategies across channels to reflect customer desires and needs.
• Respond to inquiries and complaints, create responses, analyze performance, and recommend corrections.
• Ensure all customer channels operate effectively and handle inquiries, purchases or complaints professionally.
• Collect testimonies and observations before, during and after purchase to ensure satisfaction.
• Develop and implement comprehensive customer experience strategies and activities to attract and retain customers.
• Contribute to brand building and campaigns by collecting customer feedback with marketing and other departments.
• Build strong relationships by serving customers, solving problems, measuring experience, addressing shortcomings.
• Perform any other tasks assigned by the line manager within scope of work.

Job description

OSUS is seeking a dedicated Customer Experience Professional in Riyadh to help develop and implement strategies that improve service across all touchpoints. The role focuses on understanding customer needs, resolving inquiries, and driving growth through enhanced satisfaction and loyalty.

You will work with the marketing and operations teams to collect feedback, refine processes, and ensure a high-quality customer journey from first contact to post-purchase follow-up.