English CX Agent - Shape Seamless Customer Journeys

2P Perfect Presentation; Riyadh; On-site; SAR 67,000 - 89,000; Full time

Job summary

2P Perfect Presentation in Riyadh is seeking an English-speaking Call Center CX Agent to ensure seamless, positive experiences for clients. You will resolve issues, understand needs, and optimize the customer journey across touchpoints.

The role requires a proactive, solutions-oriented professional with strong communication and active listening skills, capable of performing under pressure in a fast-paced environment.

Qualifications

• Fluency in English both spoken and written.
• Experience in Call Center, Customer Service, or CX preferred.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle challenging customer situations.

Responsibilities

• Handle customer inquiries and requests professionally and efficiently.
• Understand customer needs and provide appropriate solutions.
• Resolve customer issues while maintaining a high level of customer satisfaction.
• Ensure a smooth and positive customer experience across all interactions.
• Follow established customer service procedures, policies, and quality standards.
• Escalate complex issues to the appropriate teams when necessary.
• Maintain accurate records of customer interactions and follow up when required.
• Identify recurring customer issues and provide feedback to improve service quality.

Skills

Fluency in English

Communication skills

Active listening

Problem-solving

Customer-focused

Job description

2P Perfect Presentation in Riyadh is seeking an English-speaking Call Center CX Agent to ensure seamless, positive experiences for clients. You will resolve issues, understand needs, and optimize the customer journey across touchpoints.

The role requires a proactive, solutions-oriented professional with strong communication and active listening skills, capable of performing under pressure in a fast-paced environment.