Customer Experience Specialist: Multichannel Support

2P Perfect Presentation; Jeddah; On-site; SAR 67,000 - 100,000; Full time

Job summary

2P Perfect Presentation in Jeddah seeks a Customer Experience professional to ensure a high-quality journey across touchpoints. You will resolve inquiries, improve satisfaction, and support internal teams to maintain consistent service delivery.

The role requires strong communication, organizational skills, and the ability to handle multiple tasks in a fast-paced environment. Arabic and English proficiency is preferred to serve diverse customers and collaborate across departments.

Qualifications

• Experience in customer service, customer experience, or related roles.
• Strong communication and interpersonal skills.
• Problem-solving mindset with attention to detail.
• Ability to work under pressure and manage multiple tasks.
• Proficiency in MS Office and CRM tools.

Responsibilities

• Handle customer inquiries, requests, and feedback through various channels (phone, email, chat, social media, in-person, etc.).
• Ensure timely and professional resolution of customer issues and complaints.
• Maintain accurate records of customer interactions and follow up when needed.
• Collaborate with internal teams to improve processes and customer experience outcomes.
• Identify recurring customer issues and provide suggestions for service improvement.
• Support customer retention and satisfaction initiatives.
• Ensure compliance with company policies, service standards, and quality guidelines.
• Contribute to reporting and tracking customer satisfaction and service performance.

Skills

Customer-first mindset

Professional communication

Time management

Adaptability

Conflict resolution

Reporting & data handling

Marketing & Client Acquisition

Education

Any Education/Experience in customer service

Tools

MS Office

CRM systems

Job description

2P Perfect Presentation in Jeddah seeks a Customer Experience professional to ensure a high-quality journey across touchpoints. You will resolve inquiries, improve satisfaction, and support internal teams to maintain consistent service delivery.

The role requires strong communication, organizational skills, and the ability to handle multiple tasks in a fast-paced environment. Arabic and English proficiency is preferred to serve diverse customers and collaborate across departments.