Customer Experience Officer, Ports & E-Services

DP World; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Job summary

DP World Jeddah seeks a customer service professional to deliver high-quality support across Ports & Terminals and E-Services. You will respond to inquiries, resolve complaints, and provide accurate information to ensure customer satisfaction.

The role requires 1–3 years of experience, bilingual English/Arabic communication, and strong MS Office and CRM skills. You will work across phone, email, WhatsApp, live chat, and social channels, supporting customers at the DP World Jeddah contact center.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 1–3 years of proven customer support experience.
• Fluent in English and Arabic (verbal/written).
• MS Office proficiency and CRM experience.
• Strong communication and presentation skills.

Responsibilities

• Open and maintain customer accounts with accurate data in systems.
• Guide customers to DP World Jeddah E-Services and related offerings.
• Handle inquiries and complaints via calls, email, WhatsApp, live chat, and social channels.
• Coordinate with internal teams to resolve issues and provide timely solutions.
• Log, track, and follow up on interactions and requests in the CRM system.

Skills

Effective communication

English/Arabic

MS Office

Active listening

CRM knowledge

Customer orientation

Time management

Negotiation

Problem solving

Work under pressure

Education

Bachelor’s degree in business administration

Marketing

Supply Chain Management

Tools

CRM systems

Job description

DP World Jeddah seeks a customer service professional to deliver high-quality support across Ports & Terminals and E-Services. You will respond to inquiries, resolve complaints, and provide accurate information to ensure customer satisfaction.

The role requires 1–3 years of experience, bilingual English/Arabic communication, and strong MS Office and CRM skills. You will work across phone, email, WhatsApp, live chat, and social channels, supporting customers at the DP World Jeddah contact center.