Customer Experience Specialist

شركة نوفا والعالمي لطب الأسنان; Riyadh Region; On-site; SAR 60,000 - 90,000; Full time

Job summary

Hamad Bin Abdullah Al-Manea Company is seeking a Customer Service Representative to support customers, answer inquiries, and process requests and complaints, ensuring a positive experience and building a lasting relationship.

In this role you will respond to calls and messages, provide product and service information, update records, coordinate with departments, and strive to improve customer satisfaction while adhering to policy.

Qualifications

• High school diploma or higher; preference for diploma or bachelor’s in Business Administration or related field.
• Excellent verbal and written communication skills.
• Ability to interact politely and professionally with customers.
• Problem-solving and time-management abilities.
• Proficient in using computers and customer service systems.
• Ability to work in a team and handle pressure.

Responsibilities

• Receive and respond to customer calls and messages professionally.
• Provide accurate information about products, services, and orders.
• Follow up on customer requests and effectively handle issues and complaints.
• Record notes and data, and update them in the system.
• Coordinate with relevant departments to ensure timely resolution of customer requests.
• Monitor customer satisfaction and suggest opportunities to improve service.
• Comply with the approved customer service policies and procedures.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Time management

Teamwork

Computer skills

Education

High school diploma or higher

Bachelor’s degree in Business Administration or related field

Job description

Hamad Bin Abdullah Al-Manea Company is seeking a Customer Service Representative to support customers, answer inquiries, and process requests and complaints, ensuring a positive experience and building a lasting relationship.

In this role you will respond to calls and messages, provide product and service information, update records, coordinate with departments, and strive to improve customer satisfaction while adhering to policy.