Customer Care Specialist — Inbound & Outbound Support

alfanar Group; Riyadh; On-site; SAR 45,000 - 78,000; Full time

Job summary

A leading electrical solutions provider in Riyadh is seeking a Call Center Representative to deliver high-quality customer service by managing inbound and outbound calls. Responsibilities include accurately processing service requests and complaints, creating detailed service tickets, and ensuring timely follow-up to meet customer satisfaction goals. Ideal candidates should hold a diploma in a relevant field with 0-2 years of experience. The role emphasizes effective communication and customer relationship management in a dynamic environment.

Qualifications

• Ability to manage inbound and outbound calls efficiently.
• Experience in customer service orientation and relationship management.
• Proficiency in customer data management.

Responsibilities

• Handle incoming calls and identify customer needs.
• Create detailed service tickets for various requests.
• Assign tickets to relevant departments and ensure timely follow-up.
• Conduct outbound calls for surveys or promotional activities.
• Participate in ongoing training to enhance service skills.

Skills

Customer Focus

Customer Relationship Management

Problem-Solving

Quality Control

Communication Skills

Education

Diploma Degree in Any Relevant Field

Job description

A leading electrical solutions provider in Riyadh is seeking a Call Center Representative to deliver high-quality customer service by managing inbound and outbound calls. Responsibilities include accurately processing service requests and complaints, creating detailed service tickets, and ensuring timely follow-up to meet customer satisfaction goals. Ideal candidates should hold a diploma in a relevant field with 0-2 years of experience. The role emphasizes effective communication and customer relationship management in a dynamic environment.