Customer Care & Call Center Specialist

Majid Al Futtaim; Riyadh; On-site; SAR 67,000 - 100,000; Full time

Job summary

Majid Al Futtaim Holding is seeking an Officer - Customer Care and Services (Call Center) to join the Head Office in KSA. You will handle daily customer inquiries and ensure impeccable service, providing guidance and resolving basic issues in a fast-paced environment.

Prerequisites include a Bachelor's degree, 1 year in a call center, and strong communication with fluent English. This role offers on-site work at the Riyadh area within the MA Futtaim Retail division.

Qualifications

• Bachelor's degree in a related field.
• 1 year of experience in call center.
• Strong communication and problem solving skills.
• Proffiency in English is a must.

Responsibilities

• Provide guidance to customers when required.
• Solve basic complaints.
• Assist with exchanges and refunds when applicable.
• Follow guidelines and procedures to ensure impeccable service.
• Participate in professional development opportunities to improve leadership and technical skills pertaining to the direct line of work.
• Apply and follow MAF Retail’s Human Capital and corporate policies, relevant procedures and instructions.

Skills

Communication

Problem solving

English proficiency

Education

Bachelor's degree

Job description

Majid Al Futtaim Holding is seeking an Officer - Customer Care and Services (Call Center) to join the Head Office in KSA. You will handle daily customer inquiries and ensure impeccable service, providing guidance and resolving basic issues in a fast-paced environment.

Prerequisites include a Bachelor's degree, 1 year in a call center, and strong communication with fluent English. This role offers on-site work at the Riyadh area within the MA Futtaim Retail division.