Call Center Specialist - Inbound/Outbound Support

Flip retail; Saudi Arabia; On-site; SAR 54,000 - 78,000; Full time

Job summary

Flip retail is seeking a Call Center Representative in Saudi Arabia. You will manage inbound and outbound customer support calls, delivering first-rate solutions and maintaining the highest level of service.

The role requires strong communication, problem-solving skills, and the ability to work with CRM systems to document interactions. The successful candidate will handle customer inquiries, resolve issues, and contribute to overall customer satisfaction in a fast-paced call center environment.

Qualifications

• Experience in consumer solution, sales or call centre environments.
• Ability to multi-task in a fast-paced setting with good analytical and follow-up abilities.
• Proficiency with CRM and basic software applications.

Responsibilities

• Handle inbound and outbound calls to deliver customer support and solutions.
• Document and track customer interactions in CRM and related systems.
• Address grievances and ensure customer satisfaction while maintaining professionalism.

Skills

Call center

Customer service

CRM

Tools

CRM system

IT literacy

Job description

Flip retail is seeking a Call Center Representative in Saudi Arabia. You will manage inbound and outbound customer support calls, delivering first-rate solutions and maintaining the highest level of service.

The role requires strong communication, problem-solving skills, and the ability to work with CRM systems to document interactions. The successful candidate will handle customer inquiries, resolve issues, and contribute to overall customer satisfaction in a fast-paced call center environment.