Concierge Supervisor - Luxury Hospitality Leader

Four Seasons Hotels & Resorts, Saudi Arabia; Riyadh; On-site; SAR 96,000 - 144,000; Full time

Benefits offered by this job

Competitive Net Salary

Housing allowance

Transportation allowance

21 days vacation

Public holidays

Medical Insurance

Job summary

Four Seasons Hotel Riyadh is seeking a Concierge Supervisor to lead the concierge desk and deliver exceptional guest service in a luxury setting.

You will oversee a trained team, handle reservations, guest inquiries, and luggage services, and maintain up-to-date knowledge of local attractions. A flexible schedule to work mornings, evenings, weekends, overnights and holidays is required.

Qualifications

• 3 years front office or related work experience preferred.
• Previous experience with Opera PMS preferred.
• Ability to quickly and positively establish rapport is required.
• Strong command of the English language, both written and oral, is required.
• Excellent commitment to service and teamwork.
• As hotel is open 24/7, flexibility in morning/evening/weekend/holiday shifts.

Responsibilities

• Oversee concierge desk operations and guest interactions.
• Lead and train the concierge team to deliver exceptional service.
• Assist guests with local information, reservations, transport, and tickets.
• Manage guest luggage handling with security and professionalism.
• Collaborate with hotel departments to ensure seamless guest experiences.

Skills

Front office

Opera PMS

Rapport building

English proficiency

Customer service

Teamwork

Job description

Four Seasons Hotel Riyadh is seeking a Concierge Supervisor to lead the concierge desk and deliver exceptional guest service in a luxury setting.

You will oversee a trained team, handle reservations, guest inquiries, and luggage services, and maintain up-to-date knowledge of local attractions. A flexible schedule to work mornings, evenings, weekends, overnights and holidays is required.