Concierge Team Lead – Guest Experience

Four Seasons Hotel; Riyadh; On-site; SAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive Net Salary in a Tax-Free环境

Competitive housing allowance

Transportation Allowance

21 days vacation

10 days Public Holidays per year

Medical Insurance

Life Insurance

Employee Assistance Program

Worldwide Complimentary Room Nights

Job summary

The Four Seasons Hotel Riyadh seeks a Concierge Supervisor to lead the concierge desk, ensure smooth operations, and deliver exceptional guest service. You will supervise a trained team, provide guidance, and act as the primary contact for guests seeking information, dining, or transportation recommendations.

With deep knowledge of Riyadh’s attractions and current events, you will manage reservations, tickets, and guest requests while ensuring secure luggage handling.

Qualifications

• Minimum 3 years of front office or related work experience.
• Previous Opera PMS experience preferred.
• Strong command of English, written and spoken.
• Ability to obtain a clean criminal record check.
• Flexible to work mornings, evenings, weekends, overnights and holidays.

Responsibilities

• Oversee the concierge desk operations and supervise the team.
• Provide guests with information and exceptional service.
• Coordinate reservations, transportation, and tickets for activities.
• Ensure luggage handling is secure and efficient.
• Maintain up-to-date knowledge of local attractions and events.

Skills

Front office experience

English proficiency

Guest services

Flexible schedule

Luggage handling

Tools

Opera PMS

Job description

The Four Seasons Hotel Riyadh seeks a Concierge Supervisor to lead the concierge desk, ensure smooth operations, and deliver exceptional guest service. You will supervise a trained team, provide guidance, and act as the primary contact for guests seeking information, dining, or transportation recommendations.

With deep knowledge of Riyadh’s attractions and current events, you will manage reservations, tickets, and guest requests while ensuring secure luggage handling.