Luxury Concierge Supervisor

Four Seasons Hotels and Resorts; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Benefits offered by this job

Housing allowance

Transportation allowance

Worldwide room nights

Job summary

Four Seasons Hotels and Resorts Riyadh is seeking a Concierge Supervisor to lead the concierge desk, guide a trained team, and deliver exceptional guest service in a luxury hotel setting.

You will directly assist guests with local information, dining reservations, transport bookings, and activity planning, while upholding impeccable service standards 24/7 in one of Riyadh's premier properties.

Qualifications

• 3 years of front office or related work experience is preferred.

Responsibilities

• Oversee the concierge team and ensure they are well-trained and knowledgeable.
• Interact directly with guests to answer queries and provide local recommendations.
• Coordinate reservation services for restaurants, transportation, and activities.
• Oversee guest luggage handling and ensure secure storage and delivery.
• Support a 24/7 operation with flexibility in mornings, evenings, weekends, and holidays.

Skills

Front Office Experience

Customer Service

Communication

Bilingual (English)

Flexibility/Shift Work

Time Management

Interpersonal Skills

Tools

Opera PMS

Job description

Four Seasons Hotels and Resorts Riyadh is seeking a Concierge Supervisor to lead the concierge desk, guide a trained team, and deliver exceptional guest service in a luxury hotel setting.

You will directly assist guests with local information, dining reservations, transport bookings, and activity planning, while upholding impeccable service standards 24/7 in one of Riyadh's premier properties.