Client Delivery Lead, Managed Services (On-site)

NTT Ltd.

Riyadh

On-site

SAR 180,000 - 240,000

Full time

7 days ago
Be an early applicant
Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

NTT DATA is seeking an experienced Managed Services Client Delivery Specialist in Riyadh to oversee end-to-end delivery of contracted services. You will coordinate cross-functional teams, manage client communications, and ensure SLAs and quality standards are met, while protecting contract profitability.

The role requires a background in managed services, strong project management, and a proactive, client-centric mindset to drive satisfaction and retention across multiple sites and offerings.

Qualifications

  • Bachelor’s degree or equivalent in Information Technology or Business.
  • Relevant ITIL certification preferred.
  • Relevant project management certification (PMP) preferred.

Responsibilities

  • Ensure services are delivered per defined SLAs and service definitions; drive client satisfaction.
  • Act as primary client contact for inquiries, escalations, and feedback.
  • Understand client needs to tailor services accordingly.
  • Oversee on-time delivery of managed services and maintain contract profitability.
  • Collaborate with technical teams to resolve issues and incidents promptly.
  • Develop account plans to enhance client engagement and retention.
  • Identify opportunities for upselling or cross-selling additional services.
  • Coordinate implementation of new services and projects across sites.

Skills

Service delivery management
Project management
Client relationship management
Communication
Negotiation
Financial acumen
ITIL familiarity
Cross-functional collaboration

Education

Bachelor’s degree in Information Technology or Business
ITIL certification
PMP certification

Job description

NTT DATA is seeking an experienced Managed Services Client Delivery Specialist in Riyadh to oversee end-to-end delivery of contracted services. You will coordinate cross-functional teams, manage client communications, and ensure SLAs and quality standards are met, while protecting contract profitability.

The role requires a background in managed services, strong project management, and a proactive, client-centric mindset to drive satisfaction and retention across multiple sites and offerings.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Client Delivery Lead — Managed Services
Client Delivery Lead — Managed Services

NTT DATA, Inc. • Riyadh

On-site
SAR 201,000 - 312,000
Senior Managed Services Delivery Lead
Senior Managed Services Delivery Lead

NTT Limited • Riyadh

On-site
SAR 180,000 - 290,000
Senior Managed Services Delivery Lead
Senior Managed Services Delivery Lead

nttlimited • Riyadh

On-site
SAR 120,000 - 180,000
Managed Services Delivery Lead: Client Success & Projects
Managed Services Delivery Lead: Client Success & Projects

Dimension Data / NTT ltd • Riyadh

On-site
SAR 250,000 - 450,000
Senior Software Delivery Lead — Onsite Riyadh
Senior Software Delivery Lead — Onsite Riyadh

NTG Clarity • Riyadh

On-site
SAR 300,000 - 420,000
Managed Services Client Delivery Specialist
Managed Services Client Delivery Specialist

nttlimited • Riyadh

On-site
SAR 120,000 - 180,000
Managed Services Client Delivery Specialist
Managed Services Client Delivery Specialist

NTT Ltd. • Riyadh

On-site
SAR 180,000 - 240,000
Strategic Managed Services Delivery Lead
Strategic Managed Services Delivery Lead

Ericsson GmbH • Riyadh

On-site
SAR 360,000 - 540,000
Service Delivery Director
Service Delivery Director

HCL Technologies Limited • Al Bahah

On-site
SAR 600,000 - 900,000
ServiceNow Delivery Lead — Client Outcomes & Growth
ServiceNow Delivery Lead — Client Outcomes & Growth

Salt Digital Recruitment • Riyadh

On-site
SAR 262,467 - 374,953