Client Delivery Lead, Managed Services (On-site)

NTT Ltd.; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

NTT DATA is seeking an experienced Managed Services Client Delivery Specialist in Riyadh to oversee end-to-end delivery of contracted services. You will coordinate cross-functional teams, manage client communications, and ensure SLAs and quality standards are met, while protecting contract profitability.

The role requires a background in managed services, strong project management, and a proactive, client-centric mindset to drive satisfaction and retention across multiple sites and offerings.

Qualifications

• Bachelor’s degree or equivalent in Information Technology or Business.
• Relevant ITIL certification preferred.
• Relevant project management certification (PMP) preferred.

Responsibilities

• Ensure services are delivered per defined SLAs and service definitions; drive client satisfaction.
• Act as primary client contact for inquiries, escalations, and feedback.
• Understand client needs to tailor services accordingly.
• Oversee on-time delivery of managed services and maintain contract profitability.
• Collaborate with technical teams to resolve issues and incidents promptly.
• Develop account plans to enhance client engagement and retention.
• Identify opportunities for upselling or cross-selling additional services.
• Coordinate implementation of new services and projects across sites.

Skills

Service delivery management

Project management

Client relationship management

Communication

Negotiation

Financial acumen

ITIL familiarity

Cross-functional collaboration

Education

Bachelor’s degree in Information Technology or Business

ITIL certification

PMP certification

Job description

NTT DATA is seeking an experienced Managed Services Client Delivery Specialist in Riyadh to oversee end-to-end delivery of contracted services. You will coordinate cross-functional teams, manage client communications, and ensure SLAs and quality standards are met, while protecting contract profitability.

The role requires a background in managed services, strong project management, and a proactive, client-centric mindset to drive satisfaction and retention across multiple sites and offerings.