Strategic Managed Services Delivery Lead

Ericsson GmbH; Riyadh; On-site; SAR 360,000 - 540,000; Full time

Job summary

Ericsson invites an experienced Managed Services Delivery Manager to lead end-to-end delivery of contracted managed services in Riyadh. You will oversee governance, performance, and continuous improvement across multi-vendor, cross-functional teams in a complex, regulated environment.

The role emphasizes data‑driven operations, risk management, and executive communication with customers and internal stakeholders. A senior, cloud/IT service background with strong leadership is required.

Qualifications

• 10+ years of proven experience in managed services, telecommunications, IT service management, network operations, cloud operations, or equivalent delivery environment.

Responsibilities

• Own delivery governance for assigned managed-services contracts, including service performance, reviews, risks, issues, dependencies, and improvement plans.

Skills

Delivery leadership

ITIL awareness

Cross-functional collaboration

Executive communication

Operational governance

Risk management

Education

Bachelor’s degree in telecommunications/IT/engineering or related field

Tools

Ericsson Operations Engine

Job description

Ericsson invites an experienced Managed Services Delivery Manager to lead end-to-end delivery of contracted managed services in Riyadh. You will oversee governance, performance, and continuous improvement across multi-vendor, cross-functional teams in a complex, regulated environment.

The role emphasizes data‑driven operations, risk management, and executive communication with customers and internal stakeholders. A senior, cloud/IT service background with strong leadership is required.