Client Delivery Lead — Managed Services

NTT DATA, Inc.

Riyadh

On-site

SAR 201,000 - 312,000

Full time

3 days ago
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Job summary

NTT DATA is seeking a Managed Services Client Delivery Specialist in Riyadh to oversee end-to-end delivery of managed services contracts, ensuring SLAs and contract profitability across client deployments.

The role requires strong contract management, project coordination, ITIL familiarity, and the ability to collaborate with cross-functional teams to meet client objectives and drive service quality and satisfaction.

Qualifications

  • Bachelor's degree in Information Technology or Business or related field.
  • ITIL certification preferred.
  • Project management certification (e.g., PMP) preferred.

Responsibilities

  • Ensure client satisfaction by delivering services per defined SLAs.
  • Act as primary contact for inquiries and escalations.
  • Tailor services to client business needs.
  • Ensure delivery of managed services meeting SLAs and quality.
  • Collaborate with technical teams to resolve issues.
  • Monitor client satisfaction through feedback mechanisms.
  • Develop account plans to enhance engagement.
  • Identify opportunities for upselling or cross-selling.
  • Oversee implementation of new services and projects.
  • Coordinate timelines and resources.

Skills

Service delivery
Contract management
Project management
ITIL
Client relationships
Financial acumen
Risk management
Communication

Education

Bachelor's degree in Information Technology or Business or related field
ITIL certification
PMP certification

Job description

NTT DATA is seeking a Managed Services Client Delivery Specialist in Riyadh to oversee end-to-end delivery of managed services contracts, ensuring SLAs and contract profitability across client deployments.

The role requires strong contract management, project coordination, ITIL familiarity, and the ability to collaborate with cross-functional teams to meet client objectives and drive service quality and satisfaction.

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