Client Delivery Lead — Managed Services

NTT DATA, Inc.; Riyadh; On-site; SAR 201,000 - 312,000; Full time

Job summary

NTT DATA is seeking a Managed Services Client Delivery Specialist in Riyadh to oversee end-to-end delivery of managed services contracts, ensuring SLAs and contract profitability across client deployments.

The role requires strong contract management, project coordination, ITIL familiarity, and the ability to collaborate with cross-functional teams to meet client objectives and drive service quality and satisfaction.

Qualifications

• Bachelor's degree in Information Technology or Business or related field.
• ITIL certification preferred.
• Project management certification (e.g., PMP) preferred.

Responsibilities

• Ensure client satisfaction by delivering services per defined SLAs.
• Act as primary contact for inquiries and escalations.
• Tailor services to client business needs.
• Ensure delivery of managed services meeting SLAs and quality.
• Collaborate with technical teams to resolve issues.
• Monitor client satisfaction through feedback mechanisms.
• Develop account plans to enhance engagement.
• Identify opportunities for upselling or cross-selling.
• Oversee implementation of new services and projects.
• Coordinate timelines and resources.

Skills

Service delivery

Contract management

Project management

ITIL

Client relationships

Financial acumen

Risk management

Communication

Education

Bachelor's degree in Information Technology or Business or related field

ITIL certification

PMP certification

Job description

NTT DATA is seeking a Managed Services Client Delivery Specialist in Riyadh to oversee end-to-end delivery of managed services contracts, ensuring SLAs and contract profitability across client deployments.

The role requires strong contract management, project coordination, ITIL familiarity, and the ability to collaborate with cross-functional teams to meet client objectives and drive service quality and satisfaction.