Senior Managed Services Delivery Lead

nttlimited; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

NTT DATA in Riyadh, Saudi Arabia, is seeking a seasoned Managed Services Client Delivery Specialist to oversee end-to-end delivery of managed services for assigned client contracts. You will manage service delivery, client communications, and cross-functional collaboration to ensure SLAs and contractual requirements are met.

You will lead project coordination, risk management, budgeting, and reporting while maintaining a strong client focus and driving service quality improvements across

Qualifications

• Bachelor's degree in Information Technology or Business or related field.
• ITIL certification preferred.
• PM certification (PMP or equivalent) preferred.

Responsibilities

• Ensure client satisfaction by delivering services per defined SLAs.
• Serve as primary contact for client inquiries, escalations, and feedback.
• Tailor services to client needs based on understanding of their objectives.
• Ensure delivery of managed services meeting SLAs and quality standards.
• Collaborate with technical teams to resolve issues promptly.
• Monitor client satisfaction and report on performance.
• Develop account plans to improve engagement and retention.
• Identify opportunities for upselling or cross-selling additional services.
• Coordinate new services, upgrades, and project deliveries for clients.
• Ensure delivery aligns with contractual agreements and compliance.

Skills

Service delivery

Project management

Client relationships

Communication

Financial acumen

ITIL

Education

Bachelor's degree in IT or Business

Tools

ITSM tools

Contract management software

Job description

NTT DATA in Riyadh, Saudi Arabia, is seeking a seasoned Managed Services Client Delivery Specialist to oversee end-to-end delivery of managed services for assigned client contracts. You will manage service delivery, client communications, and cross-functional collaboration to ensure SLAs and contractual requirements are met.

You will lead project coordination, risk management, budgeting, and reporting while maintaining a strong client focus and driving service quality improvements across