Senior Managed Services Delivery Lead

NTT Limited; Riyadh; On-site; SAR 180,000 - 290,000; Full time

Job summary

NTT DATA in Riyadh is seeking a seasoned Managed Services Client Delivery Specialist to oversee end-to-end delivery of managed services contracts for key clients. You will coordinate cross-functional teams, ensure SLAs are met, and protect contract profitability while maintaining strong client relationships.

The role requires proactive communication, project oversight, risk management, and continual service improvements across multi-site environments; you will develop account plans, monitor

Qualifications

• Bachelor's degree in Information Technology or Business or related field.
• Relevant ITIL certification preferred.
• Relevant project management certification (PMP) preferred.

Responsibilities

• Ensure services are delivered according to SLAs and service definitions.
• Act as primary point of contact for client inquiries and escalations.
• Tailor required services to client business needs and objectives.
• Monitor contract performance and ensure profitability.
• Collaborate with cross-functional teams to resolve issues and incidents.
• Develop account plans and strategies to enhance client engagement and retention.

Skills

Service delivery

ITIL knowledge

Project management

Communication

Negotiation

Problem-solving

Education

Bachelor's degree in Information Technology or Business

Tools

ITIL

PMP

Job description

NTT DATA in Riyadh is seeking a seasoned Managed Services Client Delivery Specialist to oversee end-to-end delivery of managed services contracts for key clients. You will coordinate cross-functional teams, ensure SLAs are met, and protect contract profitability while maintaining strong client relationships.

The role requires proactive communication, project oversight, risk management, and continual service improvements across multi-site environments; you will develop account plans, monitor