Senior Managed Services Delivery Lead

NTT Limited

Riyadh

On-site

SAR 180,000 - 290,000

Full time

7 days ago
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Job summary

NTT DATA in Riyadh is seeking a seasoned Managed Services Client Delivery Specialist to oversee end-to-end delivery of managed services contracts for key clients. You will coordinate cross-functional teams, ensure SLAs are met, and protect contract profitability while maintaining strong client relationships.

The role requires proactive communication, project oversight, risk management, and continual service improvements across multi-site environments; you will develop account plans, monitor

Qualifications

  • Bachelor's degree in Information Technology or Business or related field.
  • Relevant ITIL certification preferred.
  • Relevant project management certification (PMP) preferred.

Responsibilities

  • Ensure services are delivered according to SLAs and service definitions.
  • Act as primary point of contact for client inquiries and escalations.
  • Tailor required services to client business needs and objectives.
  • Monitor contract performance and ensure profitability.
  • Collaborate with cross-functional teams to resolve issues and incidents.
  • Develop account plans and strategies to enhance client engagement and retention.

Skills

Service delivery
ITIL knowledge
Project management
Communication
Negotiation
Problem-solving

Education

Bachelor's degree in Information Technology or Business

Tools

ITIL
PMP

Job description

NTT DATA in Riyadh is seeking a seasoned Managed Services Client Delivery Specialist to oversee end-to-end delivery of managed services contracts for key clients. You will coordinate cross-functional teams, ensure SLAs are met, and protect contract profitability while maintaining strong client relationships.

The role requires proactive communication, project oversight, risk management, and continual service improvements across multi-site environments; you will develop account plans, monitor

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