Call Center Representative - Medina

Abroad Work; Medina; On-site; SAR 34,000 - 41,000; Full time

Benefits offered by this job

Accommodation provided

Training provided

Job summary

Abroad Work in Medina, Saudi Arabia is seeking a friendly Call Center Representative to handle inbound and outbound calls and address customer inquiries. You will maintain records and provide accurate information about products, services, and policies while meeting performance targets.

The role requires a high school diploma, strong English communication, and the ability to stay calm under pressure. Visa for employment in Saudi Arabia is required; accommodation may be provided.

Qualifications

• High school diploma or equivalent; college degree is preferred.
• Previous experience in a call center or customer service role is advantageous.
• Excellent communication skills in English; Malayalee or Egyptian dialects are a plus.

Responsibilities

• Answer incoming calls from customers in a professional and courteous manner.
• Listen to customers' concerns and provide appropriate solutions or escalate to the relevant department.
• Make outbound calls to follow up with customers or schedule appointments.
• Maintain accurate records of all customer interactions and transactions.
• Provide timely and accurate information regarding products, services, promotions, and policies.
• Meet performance targets such as call volume, response time, and customer satisfaction ratings.

Skills

Customer service

English communication

Multitasking

Calm under pressure

Education

High school diploma

Job description

Call center representative vacancy in Medina Saudi Arabia

Call Center Representative - Medina

We are in need of a friendly and customer-oriented Call Center Representative to join our team in Medina. As a Call Center Representative, you will be responsible for handling inbound and outbound calls from customers, addressing their inquiries and concerns, and providing them with excellent service.

Responsibilities:

• Answer incoming calls from customers in a professional and courteous manner
• Listen to customers' concerns and provide appropriate solutions or escalate to the relevant department if needed
• Make outbound calls to follow up with customers or schedule appointments
• Maintain accurate records of all customer interactions and transactions
• Provide timely and accurate information to customers regarding products, services, promotions, and policies
• Meet performance targets such as call volume, response time, and customer satisfaction ratings

Requirements:

• High school diploma or equivalent; college degree is preferred
• Previous experience in a customer service or call center role is an advantage
• Excellent communication skills in English; fluency in Malayalee or Egyptian dialects is a plus
• Ability to handle multiple tasks while maintaining attention to detail
• Strong problem-solving skills and ability to remain calm under pressure
• Must have own visa for employment in Saudi Arabia

Benefits:

• Competitive salary of 900$ per month with potential for bonuses based on performance
• Contract job with the opportunity for extension or permanent employment
• Accommodation provided by the company for non-local employees (if needed)
• Training provided to ensure success in the role